Residence Inn White Plains Westchester County

Size of room was good but bathroom very small. Jaylen on reception was extremely helpful and professional.

Breakfast was not very good, so we ate out every morning. No housekeeping done in room, I had to request new towels, bin to be emptied and extra toilet paper. I have never had to ask for housekeeping in a hotel before and I have travelled as far as Australia

The breakfast was good. Room was a little bit dated but clean

Stayed here for two nights. The room was spacious and the amenities were awesome. Definitely would go back and recommend. The staff were super friendly and helpful. The breakfast was also worth adding.

Nice breakfast spread, dining hall was cozy, clean and room heat was great on an otherwise cold night.

While the staff at this hotel was exceptionally friendly and accommodating—mainly during evening towel deliveries—the overall experience fell short of expectations. Upon check-in, we were given the wrong room, and since the hotel was sold out, we had to wait until the next day to switch. Understandable, but still inconvenient. What honestly frustrated me was the lack of timely housekeeping. Despite requesting maid service four times over three days during a six-day stay, it wasn't addressed until late in the trip. This inconsistency dampened what should have been a seamless stay. Additionally, the rooms could use a refresh. They felt dated and needed better upkeep. While the staff's warmth and effort stood out, these operational shortcomings make me hesitant to recommend this property without improvements. Regarding a Residence Inn experience, it was far and away the worst I've had. I would not stay here again.