Residence Inn By Marriott Mobile

Everything was fine

Although the manager, James, was very nice, our overall stay was subpar. We were staying for 7 nights, on our 4th night we lost hot water. We weren't notified until our 6th night after we called the front desk. We were told at that point they had an issue with the boiler. Their internet was also very poor - making it difficult to get work done or even watch the TVs in the room. The elevator's inspection date had also expired which was disturbing.

There wasn’t any hot water. We stayed 2 nights. We was told the problem had been reported. Waiting on maintenance to repair it.

Friendly Staff and clean facility

I selected this property based on brand reputation. This location is past its prime.

The service was not up to par. Not what I expected from a Marriott property.

The suite was spacious and clean upon checkin. The checkin and checkout experience was great. The only complaints I have are that there was just one small garbage can in the whole suite. It was in the bathroom. We didn’t have one in the kitchen, which seemed strange. Additionally, the first coffee mug I pulled out of the cabinet to use was filthy. It had brown debris on the inside and looked as if it had not been washed. There was also a spoon that looked dirty that I took from the drawer to use.

Very pleasant

Kitchen staff was very helpful. Room was clean and well stocked...

It's time for a new mattress on the king bed the mattress was flat and hard. The color on the television in the sitting room is about gone as the screen was blue.