Sheraton Steamboat Resort Villas

Excellent hotel. Rooms are big, beds comfortable, near shopping, restaurants, etc... Would stay again for sure.

Absolutely enjoyed our stay. We will be back.

Nice property and customer service

Wonderful experience!! We come back every year and always enjoy our stay! Beautiful property and great staff!

Big and clean room.

Limited food options in the hotel, at least at the time of our trip which fell out of the ski season and beofre the spring bloom.

My heater did not work well in my room. The staff was less than enthusiastic about working there.

Perfect Ski in/out location!!! Clean, comfortable and well-equipped rooms. Everything you need if you wanted to cook in your room. Parking very convenient but $20/day (reasonable).

Great property all around. Really enjoyed my stay. The only complaint is no late checkouts. But a small issue.

I had a 10 day stay in an 'upgraded' studio with a mountain view. These rooms are lock-offs where it has an adjoining room. The first 5 days we were woken up by 7AM with cartoons from the next room and kids being kids. Knowing we had an extended stay we expected them to leave so we dealt with it. After they left we received new neighbors who liked to prepare breakfast very loudly at 6AM. We could hear the clanging of them stirring their coffee clearly through the door along with their morning conversations. It was impossible to get a good night sleep. At this point I requested a room change, even taking a downgrade to a regular studio. This was refused because the computer does not allow downgrades between room types, and the only solution offered was to either put in a noise complaint or have engineering come and put rolled up towels in between the lock off door. I ended up escalating the issue and leaving a voicemail for the general manager who never called me back. Ultimately we ended up leaving the room vacant for the last few days of our stay and getting lodging elsewhere. Short list of additional issues besides the thin walls: - Alarm clock was not reset by housekeeping so woke us up at 5:30AM first day - Room was unable to maintain steady temperature as set on thermostat - Shower was backed up with water first day, had engineering come to fix - Shower handle fell off the wall, had engineering come and fix - Sliding deck door was not able to latchlock - Only half of toaster worked I also gave a poor rating in the automated email asking about my stay which resulted in Kenzie reaching out, but just like the replies here, that is performative. I responded to her email with my issues and never heard back. Not surprised at all with how this resort handles customer service. Unfortunately I have an encore package I have to use here so will most likely return as to not waste it. I can only hope for better neighbors as there is zero customer service at this location.