Sheraton DFW Airport Hotel

I arrived around 9:45pm, directly from the airport. The lobby was incredibly loud due to a packed event taking place at the bar. I was exhausted and hungry, and was told that room service was still available, but that the QR code for the menu was not working. I was told to take a photo of the menu at the bar before going up to my room, which I did. Once I got up to my room, I called room service. The line rang and rang and eventually went to the operator. I called again and the same thing happened. I phoned the front desk and explained what happened and they transferred me back to room service. Still no answer. I called the front desk again and they transferred me again, without allowing me to finish speaking. By this point, I was frustrated. I called the front desk again and explained what was going on. The woman who answered said “they’re busy because of the event. There’s nothing I can do.” I explained that this really puts a damper on the experience of any guest at the hotel that wasn’t with the event and she said “okay” and restated there was nothing she could do to help me. I finally just went down to the crowded and very loud bar to order food to go. When the food was ready, the server didn’t even acknowledge me. She simply placed the food on the bar next to me and turned away to talk to one of the bartenders. The customer service overall was terrible and I was left feeling extremely devalued. I travel to the area regularly for work and will NEVER stay here again.

We arrived at the airport and tried to call the Sheraton to check on the shuttle. The phone rang for 21 minutes before I hung up...nobody answered. Online it said the shuttle has a schedule of pickups every 30 minutes. We waited 45 minutes during the day and no shuttle. The hotel temperature was cold. Even staff were wearing heavy coats. We tried to have a quiet meal, but a cleaning crew made that impossible. They were moving tables throughout our meal, making very loud squealing noises. We will find a different hotel our next time in Dallas.

Very reasonably priced, clean.

I would stay again.

I like the restaurant and the breakfast buffet. And the staff are nice.

Room is very nice. Had a good sunset view by the airport runway

We had a great stay at this Sheraton DFW. We stayed in the club level and the hostess was fantastic. Our room was comfortable and the surface was great. The breakfast in the morning was great and it was nice to have a quiet space to do worknext time. We are in Dallas. We will stay here.

Regardless of other slightly negative reviews, as seen on Google, this hotel is great. We would definitely stay here again. Staff excellent too

Needs updating but service was good