Sheraton DFW Airport Hotel

Comfortable bed, quiet. The bartender in the lobby bar was very warm and friendly, which I really needed at that point. When the hotel sent an email asking for feedback, I explained about the shuttle and the hostile woman at the check-in desk, and he did offer an apology.

The woman who checked me in was hostile to me when after she asked me how I was, I said I was angry that I had to wait 50 minutes for the hotel shuttle to pick me up. The shuttle driver said neither hello nor goodbye, much less, “Sorry for the delay.”

We reserved a room here during a weather event at the airport, based on their COMPLIMENTARY SHUTTLE SERVICE. We paid online then went immediately to the airport shuttle area where we waited over an hour for a shuttle. We called the hotel constantly, about 1 call every 2 minutes which was as fast as we could due to the computer call tree, but the shuttle line was busy. The front desk said we needed to call the shuttle line. Exhausted and very upset by now, we took a taxi to the hotel. The taxi cost (Diamond Car Service, Grapevine) $75.81. Twice I contacted Marriott Customer Service, Sheraton's parent company and requested reimbursement. They offered me a $50 gift certificate maximum, despite my receipt of $75.81. Today I contacted DFW Sheraton directly and have been on e-mail and phone with them for over an hour. They offer 15,000 points and no monetary reimbursement. Any Sheraton hotel in California requires approximately 30,000 in points thus they are charging me money to get my reimbursement. This is no way to run a hospitality company. ...Oh, and the room we reserved was a king what they gave us was a double bed. Do yourself a favor and stay at a Hilton

Great stay, easy shuttle and check in, they graciously kept the restaurant kitchen open until 11 to accommodate us with late arrivals.

This is a really nice property. Definitely coming agaib

Not impressed. Paid over $160 for the room that you cannot check into until 4pm or later but have to be out by 11am, only to find out that self parking outside in their potholed riddled parking lot would cost an additional $16 for the overnight stay. The rooms are also dated and based on the amount of dust that was transferred to my t-shirt from the curtains when I looked out the window, the rooms are not well cleaned. Management needs to step it up!