Sheraton Springfield Monarch Place Hotel

We stayed at this hotel one night in May to attend a college graduation. There were many good points. Our room had the most comfortable hotel bed I have slept in within the last 5 years. The pillows, mattress, and even the room temperature were all perfect for a good night's sleep. No noise from the street or other guests. The bathroom was also great with respect to the shower. I did find it odd that were no towel bars in the bathroom - only a small hook on the back of the door. Another quirk of our room was a single small window, much smaller than most hotels. Overall the hotel's decor and the carpeting/wall coverings in the room were quite dark. Low lighting and brown/cream decor contributed to this dark feeling. Overall I think the entire hotel needs an interior decorator's upgrade to brighten the place. If I had stayed here longer, the darkness might have become depressing. For one night, no big deal. The bar downstairs was convenient and the bartender was full of helpful information about the area, including the "Worlds Largest Pancake Breakfast" happening the next morning. This was extremely helpful since there were road closures that affected our planned route to the college for graduation. The front desk staff was also helpful, but did not really provide clear directions on how to get to the nearby Starbucks. Parking in the garage below the hotel was convenient and really the best option even if was an extra charge. Breakfast was not included. Given the price we were paying, this should have been included. Overall, our stay was comfortable.

The room was very clean and the hotel was conveniently located near the casino which is where we went The check in was easy but was told that there was a $20 parking fee because their lower garage was full, so assuming they also owned the garage right across the street, so charged my card the $20 and was told NOT to pay the fee again when exiting the garage in the am…. Come to find out, we couldn’t leave the garage without paying because they don’t own that garage, I believe the woman I spoke to when I called back to see how to get out without paying again said it was owned by the Marriott next door….so was a little put off that the Sheraton is collecting money for people to pay to park when it’s not even their garage and it took us an extra 15 min just to get out of there And when speaking to the woman that was working in the am about how to exit out, she was a little bit rude about us not being in their garage , but we were told it was full BUT ….it was the most comfortable bed and bedding I have ever slept in in my life!

Hotel was ok but the surrounding area and harage felt very unsafe and dirty.

Very impressed! Nice establishment for the money

The location was close to work event.

Air conditioning out of service entire stay. King size bed was caved in.

Comfortable

Very Noisy!