Charleston Marriott

Pésimo el servicio al cliente en el Check in, la señora que me atendió bastante odiosa. Había pagado el desayuno, impuestos, tasas y cargos en la reserva; pero aún así, cargaron $50Usd adicionales a mi tarjeta y me dijeron que el desayuno debía pagarlo adicional. La habitación demasiado pequeña, con la peor vista a un techo horrible; sin ningún tipo de amenities, un baño diminuto y no tenía bañera, a pesar de solicitarlo en la reserva. En resumen, pagué una noche bastante costosa, para recibir casi nada. ¡Es el primer Marriot que me decepciona! Y justo el día de mi cumpleaños. 0 ⭐️ ¡Pésimo servicio!

Location, bar, food

Came for the Charleston half marathon. Was attended by Kris at the front desk. Had an incredible experience. Go with Kris!

Kris or Chris (beard front desk) was absolutely wonderful and I cannot give him enough kudos. When we checked in he was kind, courteous and helpful in every way. It is so nice to be greeted and assisted by someone so friendly & cheerful. 4pm in the afternoon.

Unfortunately we had "neighbors" next door that it took 2 phone calls to front desk at 10:15pm, 10:45pm, and walk down to the front desk at 11:30pm (and this was a very kind woman) to get them to FINALLY shut down their party & music. When you pay over $400 a night for a room you have a high level of expectations from the hotel to do their part to help quiet down the party. I asked on the first phone call what time do you expect things to be "quiet?" The gentleman said "10pm - 7am are quiet hours." I felt like I had people in my room...that my bed was in the middle of the party...that is how loud they were. NOT ACCEPTABLE

This is typical Marriott experience. Neither outstanding nor bad. Being Titanium Bonvoy Member, it is easy to see the really big differentiators, whether really great or very bad. Here it is sold 3-3.5 out of 5. The location is not bad, but not ideal. It is pleasant water facing property, but 2 miles from historic center. Need car to drive or grab Lyft/Uber. The service was friendly and generally fine. The complimentary breakfast in the Lounge was "mew", nothing good. The hotel building and common areas are nothing special, dated too. The rooms are ok, not particularly large and old, but clean and adequately appointed. Bathrooms are on a smaller and older side. The rate was moderate. Another typical US city Marriott, nothing mode to add here.

Friendly and easy check in, used valet parking. Entire facility undergoing renovations. Room was adequate however small, nice useable porch off the room. Nice M Club for light hors d'oeuvres in the evening and good breakfast in the morning, great staff here. The on-site restaurant is really good in the lobby bar is fun. If you need a specialty coffee they got you covered. Nice outdoor setting areas and pool.

Clean-coffee on site

The staff was not very informative. Didn’t tell what side the room was on So we would know closest place to Park. No instruction to use the card key on the elevator. didn’t give me a total for the charge on the room till checkout.

My brother and I are visiting from out of state and we were looking for a good Roof-Top bar to get to. Jace immediately was welcoming and helped us figure everything out and got us to the bar. Hard to complain about that