Charleston Marriott

Nice clean rooms, staff was great, food on property was good. Nice pool

What a terrible hotel. Absent management means the staff are not motivated to provide any sort of customer service. So many examples, but here are a few. The parking valets who are more interested in talking to each other than serving guests, the coffee booth server who serves guests while listening to music through her ear buds and the restaurant manager who berates guests when asked about the wait time because 'we had a staff member go off sick'. Additionally, the hotel is 'tired' with old bathroom fittings which are more than showing their age and chairs in the bar area with threadbare arms. During a rain storm the roof leaked letting rain into a lobby area. This was the only time management were present, 3 of them?, where had they been for the 4 days we spent at the hotel? On top of this they charge guests to park their cars overnight on a well worn car park that floods when it rains. I guess this is why they don't send a follow up guest review request. My advice, stay elsewhere.

Checking-in was stressful. The agent anxiety was high. She looked nervous. After giving are my reservation info. She just went into panoc mode. I waited and then she abruptly said excuse me. Im standing not knowing whats going on, qhats the problem. She comes back 10 mins later to tell me the Onekey on file she cant use unless she physically has the car. But you didnt ask me for the car? Anyway, the card had not arrived yet. But I was prepared to use another card. So i gave her my Visa. She then hands me 2 meal vouchers and states these are for Saturday, there is me, my daughter and granddaughter. So I ask her what about Friday? She just stands there panicking. I explain to her that today is Thursday ehat about Friday. She talks to herself, whats today, ok Friday. Yes, ok her 2 for Friday. Then i have to ask her what about my granddaughter, i need 3 vouchers. She freaks out. Finds her manager. I know my reciept shows 3 breakfast. Anyway the manager ask for her age. Shes 10. Then tell her yes, guve her another voucher. Then she tells me I have complimentary parking. Really, because I thought i paid for that. She response oh yes, a package. OMG, checking-in while Black!

This Hotel charges $18 a day for parking! This should be included for paying guests? Restaurant breakfast was $18 person for a buffett with dried up gravy and no bacon. Horrible! Price gauging!

Pretty hotel

Stayed for an extended weekend with my adult kids. We had a wonderful weekend. The staff was very helpful and the pool and rooftop lounge were awesome.

Great service!

The amenities were excellent. I wish the bathroom had a vanity. Enjoyed the beautiful outside lounge area inside and outside. I will return to stay.

A little out dated but overall good experience

Breakfast was good especially the buffet fruit options. Room was spacious and comfortable.