Savoy Palace - The Leading Hotels of the World - Savoy Signature

Overall, the hotel was very good and the range of facilities were excellent. Pools were very good and service around them (towels, snacks etc) was excellent. Speaking with the local people (taxi drivers, shop keepers etc) it seems that the construction of the hotel caused much dissatisfaction and even anger. Rumours that the hotel should have been a maximum of seven stories (it is actually seventeen) has lead to its nickname of “The Savoy Monster.” However, the overall experience was very good indeed and the hotel must rate as one of the best in Funchal.

At times, it was apparent that the more junior members of staff required much more training - in particular in the many restaurants. Again, locals commented on a significant downsizing of the total workforce a couple of years ago so as to improve the profitability of the hotel. This was only apparent in the restaurant areas as other, customer facing roles were very good. The selection of food on the menus was somewhat limited although the food served was of a very high standard. Facilities within the room were very good (room size, bathroom facilities, balcony etc.) but the lack of a dressing table with mirror was noticeable.

Staff were awesome! Extremely helpful!

Didn't like the hotel deco, very dull, plain! The plants hanging over, really an eye sore.

It was somehow not very pleasant that even the administrator didn’t congratulate me on my birthday with the usual greeting when I checked in.

the room and bed especially is extremely comfortable, super clean and hotel in generally is very luxurious

The room service food can be improved since the value is high. also gym needs better lighting and open hours a bit later than what it is

The design and high impact interiors

For us, the size of the hotel. It's a personal thing but we actually prefer a intimate setting.

The hotel was stunning and gave you that wow factor. It had everything you needed under one roof and everyone couldn’t do enough for you. I was nervous with going on our first trip away with our 4 month but they did everything they could to make us comfortable. Our room was a great size which meant we had room to move around even with the cot in. The food was incredible, we had to get room service a few times as going out didn’t work with our 4 month and food/service was incredible. The hotel was close to so many great places for breakfast etc so we explored other options.

Being super picky signage for the toilets under the pool restaurant was confusing so meant the first time I changed my son in the female toilets. A few missing tiles around the pool.