Sheraton Waikiki Beach Resort

Location was great and easy to access everything.

Pretty spendy and wasn’t comfortable sleeping, the bed was lop sided, and sheets were dirty.

Service was great for room 3023 and our housekeeper Arlene always greeted us with a smile and an Aloha :)

The Sheraton was a great place to stay! Staff friendly, location was perfect. Both pools and the private beach front was also a great addition to our stay. Rooms were also very comfy with amazing views even with a partial view room we booked. Will stay again.

Only small issue for me was they required full payment up front on arrival when Booking.com mentioned pay after completion of stay. Would have rather been able to pay before stay. Minor detail but worked around it

The staff at the restaurant is great Front desk manager great Maid was amazing Location is perfect

The staff at the adult swimming pool, very rude

Excellent checking in with Mark who found us rooms for an early access to our rooms, a god send after a long flight. Very impressive view from the balcony and great access to the pools and beach. Kids loved the gym and pool tables. Rooms were spacious and well appointed. Well situated for easy access to shops and restaurants. Express check out made things easy and there was no wait for the taxi.

We last minute decided to change resorts and stay at the Sheraton Waikiki Beach. To say this resort completely blew me away was an understatement. The lobby is absolutely stunning. The staff were friendly and attentive. The rooms were a tad smaller, but still perfectly fit our family of 3. We had an amazing ocean view, and loved watching the sunset from our balcony. The location cannot be beat. It’s a great location on the strip, and all the food and shopping are minutes away. The hotel went above and beyond for the Easter holiday with hosting an Easter egg hunt for the children. It was one of the best organized hunts we’ve ever attended. On our last day, with the impending storm, the hotel organized meet & greets with Rumi and Stitch to keep kiddos occupied while stuck inside. My daughter had so much fun playing games with Rumi. My only complaint, as most other reviews mention is the pool situation. The pool/beach rentals are handled by a third party, and the staff can use some training in customer service. They had horrible attitudes, and talked very rudely to guests. At one point they were out of towels, my husband had inquired about them getting towels eventually, and the attendants said “don’t you have towels in your room, why do you need towels down here”. The folks at the beach station were a little more friendly compared to the pool station. The pool has very limited seating, so I highly suggest budgeting for cabanas. We saw a few arguments over chairs on the pool deck. I would definitely stay here again, even with the unfavorable situation at the pool. If you bring your own towels, and head to the beach only you can avoid the attendants entirely.

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Location and view

Too busy and big