Sheraton Waikiki Beach Resort

House keeping staff; Bart bartender; shops inside hotel

Staff member Sonny/towel services; all the darn noise from construction!!!

The location was perfect. Room very standard but everything was fine.

Bathrooms a little dated. We didn't like that it had bath tubs instead of walk in showers.

Our experience with Sheraton Waikiki was incredibly disappointing and, frankly, unacceptable. We were traveling to Hawaii when a Kona storm disrupted our plans, leaving our family scrambling to find a place to stay. During a stressful situation, we called the hotel directly to book a room and were very intentional about asking the booking agent to clearly outline all additional fees. Multiple times, we were told the only extra charges would be parking and the resort fee. However, while still on the phone, the reservation confirmation came through—and it included over $600 in additional, unexpected charges. When we questioned this immediately and said we did not agree to those terms, the agent refused to cancel the booking and instead transferred us to another line. Despite addressing the issue right away, the hotel ultimately refused to cancel and charged us for half of the stay. To make matters worse, the terms and conditions were rushed through so quickly they were impossible to reasonably understand, and we were simply told they would be sent digitally after the fact. As a military family, this was meant to be a once-in-a-lifetime trip that we carefully saved for. Instead, we were left dealing with added stress, unexpected costs, and zero resolution—without ever stepping foot on the property. This experience reflects a serious lack of transparency and customer care. We hope management takes this feedback seriously and addresses how situations like this are handled in the future.