Sheraton Grand Hotel & Spa

We had booked the hotel for Sunday, Monday and Tuesday night, flying from Florida to Edinburgh overnight Saturday. We missed our flight on Saturday evening and couldn’t leave the US until Sunday evening arriving on Monday. On Sunday morning, our travel agent called the reservation line and spoke to someone telling them we would not be arriving until Monday afternoon and please change our reservation to two nights instead of three. When we arrived at the hotel Monday afternoon, we spoke to Front Desk personnel who told us that because we didn’t have the name of the person our travel agent spoke with or any documentation in their system of the call, they could not give us the refund on our first night which totaled about $500. Our agent has since emailed the hotel again asking for a refund on the missed night and has not gotten any response. Needless to say, this put quite a damper on our 10 day European vacation! The room was very nice and faced the castle and the breakfast that we had in the dining room was delicious and there was a lot of choices with good service from the wait staff. But it was all clouded because we lost $500 and no one would discuss this with us.

Location,

Slow service in bar

Café da manhã

Banheiro do apto não tem privacidade e falta de restaurantes no hotel Atendimento para se identificar para o café chega formar fila

As Marriott Bonvoy Titanium Elite members, we thoroughly enjoyed our recent stay at the Sheraton Grand Hotel & Spa Edinburgh. The whole team were incredibly welcoming and attentive, with special thanks to Nicola and Anya for their outstanding customer service throughout our visit. Every part of the hotel felt modern, well maintained and our room is spotlessly clean. Club Lounge was a lovely bonus. The lounge team were always warm, friendly and approachable, and the breakfast buffet offered an impressive range of options to suit every taste. Unfortunately, we did not have time to try the swimming pool on this occasion, but we will definitely make sure to do so next time. We travel to Edinburgh frequently for business, and we have already rebooked a couple of nights. We very much look forward to returning soon. Dr. Tong W

I wasn't sure about this hotel as I always stayed on the Royal mile. It was an outstanding choice. Rooms were very large. Everything was totally spotless and clean and modern. Restaurants were very good. The M lounge was the nicest one I've ever been to anywhere in the world. Throughout my travels that week, the Sheraton was the only one that acknowledged my status with Marriott Bonvoy which I greatly appreciated. The front desk was also wonderful to deal with at check-in and check out. We had two rooms and both were equally as nice. Adam and Wayne at the front lobby were wonderful to work with. No matter what you wanted, they could lead you to it. Including getting drivers within minutes bso friendly. Location was the only thing I originally was worried about. only since I had never stayed at that end of the city before Absolutely nothing to worry about. It is very walkable to anywhere in the city!!! Would highly recommend and will definitely return.

Perfect location just across from the Usher Hall, where we had the event. Helpful staff, good food, and exceptional breakfast. We enjoyed the swimming pool and sauna. Parking - very convenient.

A bit pricey, but it is Sheraton after all.