Sheraton Pentagon City

Big rooms

Not many choices for breakfast

We stayed in room 420 for 3 days. This was during our son's college graduation from GWU. Parking was always accessible. The location could not have been better! I need to mention how kind and attentive the staff was, Special mention to the front desk manager, Des, who was there to help me when I needed it and always had a smile when we met. 10/10!

Nothing! It was great!

Room was nice.

1 sheet of paper in the writing tablet? Really? I do not agree with the book of mormon. With the price of the room a breakfast should have been included. Parking ticket machine in operable. No one answered the call for service from it. The restaurant was TERRIBLE. No host/hostess came to serve. I waited 25 minutes and had to say "excuse me" to the waiter and finally she came out. I was doing take out rather than to be seated. The bartender ignored me also. The waiter came and I just ordered a hamburger and fries that took more than 30 minutes. I paid cash rather than put on my room. The waiter did not give me a receipt! I also watched other guests be treated the same way with extremely long waits. I got it up to my room and I was DISGUSTED! It was not real meat! Nothing on the menu stated that!!! So I wasted all that time and had to throw the hamburger away! It was absolutely gross for $18 and I'm appalled that you do that to people! The front desk took parking off my bill but I'm telling you this to say I more than likely will not stay again.

Location and amenities

Bathrooms are dated

O ponto forte do hotel é a cortesia e simpatia dos funcionários. Fomos muito bem recebidos pela concierge Des. Ela circula sempre no Hall para assegurar que todos estão satisfeitos e bem atendidos.

A descrição do booking do quarto com 2 camas, que cita cama extravagante, não corresponde a realidade, pois as camas são tamanho full (138 cm largura).

Great place, nice gym. Well located, you can use public transport (bus 40 to pentagon city metro station worked well)

It doesn’t have a pool

The hotel was nice, the room was clean, and the staff was polite at check in. I was in late and out early, so I did not get to see anything except the lobby and my room.

When I arrived I was very tired. As I was getting into bed, I had a question for the front desk and it took 30 minutes of continuous calling to get an answer. Also, the themostat in the room did not work.

Nothing, but the staff was particularly unhelpful