Courtyard by Marriott Columbus Downtown

Positives about this property. The staff was lovely and accommodating, the bathroom had been nicely updated, the bed was comfortable and the room was clean. That said, the rooms barely resemble those shown on the website. They are dingy, outdated, dark and worn. I was shown four different rooms by the lovely front desk agent and they were all terribly in need of an update. The one tiny window was filthy. The lobby is shabby. But for me the real problem was that the hotel smelled bad. The room I stayed in smelled dank. I stayed two nights and the smell never dissipated. Even the lobby and the elevators smelled bad.

The beds were really comfortable and it seemed clean.

Someone opened the door to our room twice while we were there and there was no bolt on the door. The staff was really short with us and didn’t seem too happy that we were there.

Beds were very comfortable. Everything was clean and updated. Indoor pool was nice.

Bistro where breakfast was supposed to be was left unstaffed. Guests left wondering what was going on. Jets on hot tub not working.

valet parking is too expensive

Close to convention center.

Not across the street as advertised. Also the entry has steps to get to the room so you can not put your bags from your car to your room because the carts are too heavy to lift up the steps. I also didnt like paying for valet in full abd my car never being checked in and out so to get my car was a big hassle.

Nice big corner room, decent comfortable beds, staff was great to work with and very communicative in every way.

The toilet paper holder was in the worst location to the toilet possible and had to sit sideways so your don't hit the holder with your elbow or knee, the hottub was not hot it was bathwater warm with way way too much chemicals that it gave my girlfriend and myself a red chemical like burn/ rash after 10 min of sitting. $35.00 parking is way too much when 1 block away it was $5.00. Even cleveland and Cincinnati downtown busy areas is cheaper than this place. The stairs in lobby could have a ramp for a more handicap accessible and for the luggage carts to use.

It was in downtown

Valet parking too expensive $ 35 each day

Location & cleanliness

The valet was terrible! Waited for a very long time. People kept cutting us off and pulling in front of us and they would park their vehicles anyway.