Holiday Inn Staunton Conference Center by IHG

No cleaning service for 2 days and 2 knights, awfull!!! We had to pick up towels in the front desk.

my companion thoroughly enjoyed breakfast & the indoor/outdoor pool! Our pet enjoyed the large grassy pet area, and our room overlooking of the golf course lent to the enjoyable quietude of our stay. Staff offered great suggestions for local cuisine, and we took advantage of their expertise... YUMMMM! I needed copies and the business center/front desk was most accommodating. Overall an excellent stay!

Lack of hotel signage on the roadway (Rte 262). It was a little difficult to find/know where one is going with the only HIE sign (kind of small) after the turn onto Country Club Road & Fairway Lane--BUT we found it time & again (thank you, Apple Maps!).

The breakfast was terrific l. Loved the indoor pool.

Our beds were hard and uncomfortable and the windows wasn't sealed so we heard 81 traffic all night like the window was open.

Clean Property, excellent check-in super staff, especially in the hotel restaurant lounge area. Staff seems to be a little over work, but works completely as a team which makes that issue not issue for the customer you can tell they’re tired. Rooms are very clean. Parking is great close to the interstate. The only thing I would have to say is the hotel is a little worn out. Needs to update. We would stay there again

We paid extra for the breakfast buffet for the 3 mornings we would be there. It was terrible. They are so short staffed that it was 15-20 minutes before the food on the buffet was replaced. I have had better continental breakfast at far cheaper hotels. Our second morning we actually left without eating breakfast because there was no food and it seemed not to be a priority to replace it. Our third morning it was a little better, but the biscuits were cold, the gravy was clumpy, and the french toast was reheated, frozen french toast. And nothing was really hot. It was luke warm at best. Save yourselves the money and try Kathy's restaurant. They are fast, food was good and hot. The room itself was clean, but water stains on ceiling tiles were spray painted, wall paper was peeling in places, the elevator was sqeaky and a little unnerving. Most of the staff we interacted with was pleasant and tried to remedy the breakfast situation, but everything else was beyond their control. If you are staying just a night or two, you'll be fine, any longer and I would book elsewhere.

Beds were very comfortable.

The food was not good .

Made reservations in June for a stay Thurs Sept 25 through Sun 28 with a group (had a block of rooms). Had problems with reservation - made it for 3 nights, got confirmation for 1 night, Thurs. Got fixed (ha). Check IHG website on Mon Sept 22, no upcoming stay listed. Checked with hotel and was assured that they had my 3 night reservation. Travelling to hotel on Thurs Sept 25, got a call from the hotel, 10 minutes from the hotel, that they had overbooked and that my reservation was cancelled. (They had an away football team staying there and a large festival in Staunton) All our group events were at or started from the hotel. They told me that they would find something close by for me. Told them to do what they could and that I would be there in 10 minutes. Got there - was told that all the nearby hotels were booked and the best they could do was a hotel 30 minutes up the interstate. But, they offered that they had a room on Thurs and on Sat and that they would find us a room for Fri (and pay for it). Luckily, friends from our group were able to share a room for Fri and graciously allowed us to have one of their rooms. So, took the room for Thurs and they assured me that they made a reservation for Sat. They gave us free breakfast vouchers for Fri morning, but the restaurant was closed because the hotel was completely booked and I've seen better buffets at a Super 8. I checked with the front desk on Fri morning to confirm that Sat reservation. Was told that there wasn't a reservation. I couldn't dispute this as we had to leave with our group. Another in our group, who also had their 3 day reservation cancelled, got a call on Fri afternoon that a room had opened up for Fri and that they had a room for Fri and Sat nights. I called immediately and asked if there were any rooms available for Sat, and Fri if possible. Was told that Fri was booked but there was a room available on Sat. However, since our block was full, they wouldn't offer our group rate of $109 and would charge $279 for the room. At this point, I said fine just to get the room reserved and would discuss the rate when we got back to the hotel. We get in Fri afternoon and the same woman that made our Sat reservation on Thurs night when we arrived was working. I explained that we hadn't had a reservation for Sat and had to make a new one at much more than our group (and original) rate. She said that she didn't make the reservation for the room on Sat whe we arrived on Thur under our name, but under a special code? I don't know how we would have checked in on Sat with a mystery code... So, I told her that we had made a reservation that afternoon that we needed to cancel if the original reservation was still in the system. She found the new reservation and said that she'd just change the rate on that one. Makes me believe that a Sat reservation was not made on Thurs when we arrived... So, packed up our stuff for the second time Sat morning and headed out with the group. We were able to check in to our third room in 3 days on Sat afternoon when we arrived back at the hotel. It was at the group rate, and they even gave us a free breakfast for Sun morning. We woke up Sun, tired of eating microwaved egg wraps in our room for breakfast, and decided to brave the hotel breakfast buffet. We got to the lobby to see a darkened restaurant and a sign saying that it was closed and that breakfast was not available. We asked the front desk, who related that the person that cooks breakfast didn't show up for work that morning. What a perfect end to an absolutely miserable hotel experience. The final straw was when I checked my IHG Rewards on the website on Sept 29, it still did not show any stays. I chatted for over 20 minutes with customer service trying to get the stays posted while explaining all that had happened, and why I didn't have confirmation numbers. The customer service representative told me that she couldn't help with any of the issues and that she would connect me with the complaint dept. The chat abruptly ended. With no connection to a complaint dept. And logged me off the rewards website. And still no contact from the"complaint" dept to date. I have never seen such inept hotel management. I'd look elsewhere if you're planning a group stay in the area.

Tub/shower leaked. At that price, continental breakfast should be included.

See above

Very ckean