Francis Marion Hotel

Francis Marian is an elegant old hotel, in a superior location. The staff is gracious and attentive. The Francis Marion conveys the unique, hospitable Charleston people come to visit.

Beautiful, historic hotel

Nothing

We hosted a rehearsal dinner and welcome party at the Francis Marion as well as used the hotel for the wedding room block with the wedding nearby. Perfect location and perfect experience. Everyone was so helpful and seemed so happy to assist. There are more people I wish I could call by name but Joey helped us load and unload so many times even reminding us we had stored things at the front desk as we departed. Natasha, Alexa and others were so helpful at front desk. Lori Beth seamlessly hosted our group when our original contact was OOO that week. We even had a miscommunication on the breakfast for the bridal suite/girls getting ready and the Francis Marion served up a wonderful breakfast so fast on the fly it appeared seamless. Couldn’t have asked for a better time celebrating our family wedding.

I recently stayed at the Francis Marion Hotel while attending a professional conference, and the experience exceeded expectations in every way. My room was exceptionally comfortable, beautifully appointed, and remarkably well maintained for a historic property. The hotel itself is elegant, welcoming, and perfectly suited for conferences and events. What truly stood out, however, was the quality of the food and beverage service. From breakfast and lunch to the evening receptions, every meal was excellent, with outstanding variety, quality, and presentation. It was easily the best conference catering I have experienced. The conference technology and support were equally impressive. Large screens, microphones, and audiovisual systems worked flawlessly throughout the event—something that is far rarer than it should be. Every member of the hotel staff contributed to a seamless experience, demonstrating professionalism, attention to detail, and genuine hospitality. The Francis Marion delivered a truly first-class experience, and I would gladly stay here again.

We thoroughly enjoyed our stay. Beautiful hotel, top notch exprience! We used room service for breakfast, and it came on time and was delicious. We also used the garage and had no problem getting our car when needed.

I attempted to make an April reservation on line, not my first time with the hotel. I could not get a confirmation email or text. I assumed the hotel was booked so I found a reservation at another hotel. Today my AMEX bill shows a $361.90 billing for ASSURED RESERVATION-NO SHOW. No confirmation ever received. I called the hotel and was given a contact number. The number is answered by AI and after multiple attempts I could not get past the AI connection. So no way to resolve this disputed charge. I’ll go to AMEX and start a protest. Several good times in Charleston at this hotel but, like other offended travelers, never Francis Marion again. Don’t like being taken advantage of or computer rather than human connections. Sorry customer service.

Older hotel but very clean. Directly across from a trolley stop. About a mile from the market place. Easy walking. Shops in the area are on the higher end. Waterfront just past the market. Great restaurants on the water. Beautiful area. Wonderful trip