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8.2 / 10 Guest Rating

Sheraton New Orleans Hotel

500 Canal Street, New Orleans, us

Sheraton New Orleans Hotel - main view

About the Property

Prime Location in New Orleans:
Located just across the street from the vibrant French Quarter and a short distance from the scenic Mississippi River, our hotel offers the perfect blend of convenience and excitement.

Exciting Amenities:
Enjoy the convenience of our on-site gym to stay active during your stay, and make use of our tour desk to explore the city hassle-free. Immerse yourself in the lively jazz music scene at the Rodrigue Gallery every Friday and Saturday night.

Delightful Dining Options:
Indulge in the flavors of regional New Orleans cuisine at Roux Bistro, sip on cocktails at the Pelican Bar, or savor a cup of Starbucks Coffee in our lobby. With 24-hour room service, your cravings are just a call away.

Experience the best of New Orleans at Sheraton New Orleans Hotel - book your stay now for an unforgettable getaway!

Facilities & Amenities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Traditional, Guest room, 1 King - Photo 1
Traditional, Guest room, 1 King - Photo 2
Traditional, Guest room, 1 King - Photo 3
Traditional, Guest room, 1 King - Photo 4
Traditional, Guest room, 1 King - Photo 5
Traditional, Guest room, 1 King - Photo 6
1/6

Traditional, Guest room, 1 King

The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath or a shower. The unit has 1 bed.

32 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Traditional Room, 1 King Bed

Non-refundable
Room Only
20% OFF$158.7

$126.96

Includes taxes & fees

Traditional Room, 1 King Bed

Non-refundable
Breakfast Included
20% OFF$385.58

$308.46

Includes taxes & fees
Traditional, Guest room, 2 Double - Photo 1
Traditional, Guest room, 2 Double - Photo 2
Traditional, Guest room, 2 Double - Photo 3
Traditional, Guest room, 2 Double - Photo 4
Traditional, Guest room, 2 Double - Photo 5
1/5

Traditional, Guest room, 2 Double

The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The double room offers a flat-screen TV with cable channels, a safe deposit box, a carpeted floor and heating. The unit offers 2 beds.

32 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

DOUBLE TWO DOUBLE BEDS

Non-refundable
Room Only
20% OFF$343.53

$274.82

Includes taxes & fees

DOUBLE TWO DOUBLE BEDS

Non-refundable
Breakfast Included
20% OFF$409.94

$327.95

Includes taxes & fees
Club level, Guest room, 1 King - Photo 1
Club level, Guest room, 1 King - Photo 2
Club level, Guest room, 1 King - Photo 3
Club level, Guest room, 1 King - Photo 4
Club level, Guest room, 1 King - Photo 5
Club level, Guest room, 1 King - Photo 6
Club level, Guest room, 1 King - Photo 7
Club level, Guest room, 1 King - Photo 8
1/8

Club level, Guest room, 1 King

The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The double room provides executive lounge access, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

32 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Club Room, 1 King Bed

Non-refundable
Room Only
20% OFF$253.09

$202.47

Includes taxes & fees

Club Room, 1 King Bed

Non-refundable
Breakfast Included
20% OFF$417.45

$333.96

Includes taxes & fees
Club level, Guest room, 2 Double - Photo 1
Club level, Guest room, 2 Double - Photo 2
Club level, Guest room, 2 Double - Photo 3
Club level, Guest room, 2 Double - Photo 4
Club level, Guest room, 2 Double - Photo 5
Club level, Guest room, 2 Double - Photo 6
Club level, Guest room, 2 Double - Photo 7
Club level, Guest room, 2 Double - Photo 8
Club level, Guest room, 2 Double - Photo 9
1/9

Club level, Guest room, 2 Double

The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The unit offers 2 beds.

32 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Club Room, 2 Double Beds

Non-refundable
Room Only
20% OFF$253.09

$202.47

Includes taxes & fees

Club Room, 2 Double Beds

Non-refundable
Breakfast Included
20% OFF$425.44

$340.35

Includes taxes & fees
City View, Guest room, 1 King - Photo 1
City View, Guest room, 1 King - Photo 2
City View, Guest room, 1 King - Photo 3
City View, Guest room, 1 King - Photo 4
City View, Guest room, 1 King - Photo 5
City View, Guest room, 1 King - Photo 6
City View, Guest room, 1 King - Photo 7
1/7

City View, Guest room, 1 King

The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The unit offers 1 bed.

32 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Deluxe Room, 1 King Bed, City View

Non-refundable
Room Only
20% OFF$190.13

$152.1

Includes taxes & fees

Deluxe Room, 1 King Bed, City View (1 King Bed)

Non-refundable
Breakfast Included
20% OFF$417.45

$333.96

Includes taxes & fees
City View Guest room, 2 Double - Photo 1
City View Guest room, 2 Double - Photo 2
City View Guest room, 2 Double - Photo 3
City View Guest room, 2 Double - Photo 4
City View Guest room, 2 Double - Photo 5
City View Guest room, 2 Double - Photo 6
1/6

City View Guest room, 2 Double

The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath or a shower. The double room provides a safe deposit box, a carpeted floor, heating, a flat-screen TV with cable channels, as well as city views. The unit has 2 beds.

32 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Deluxe Room, 2 Double Beds, City View

Non-refundable
Room Only
20% OFF$190.13

$152.1

Includes taxes & fees

Deluxe Room, 2 Double Beds, City View

Non-refundable
Breakfast Included
20% OFF$425.44

$340.35

Includes taxes & fees
Executive Suite, 1 King, Sofa bed - Photo 1
Executive Suite, 1 King, Sofa bed - Photo 2
Executive Suite, 1 King, Sofa bed - Photo 3
Executive Suite, 1 King, Sofa bed - Photo 4
1/4

Executive Suite, 1 King, Sofa bed

Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access and a safe deposit box. The unit has 2 beds.

39 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Executive Suite, 1 King Bed with Sofa bed

Non-refundable
Room Only
20% OFF$490.96

$392.77

Includes taxes & fees

SUITE EXECUTIVE

Non-refundable
Breakfast Included
20% OFF$833.36

$666.69

Includes taxes & fees
Club level, Executive Suite, 1 King, Sofa bed - Photo 1
Club level, Executive Suite, 1 King, Sofa bed - Photo 2
Club level, Executive Suite, 1 King, Sofa bed - Photo 3
Club level, Executive Suite, 1 King, Sofa bed - Photo 4
1/4

Club level, Executive Suite, 1 King, Sofa bed

Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, executive lounge access, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.

39 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Club lounge access, Executive Suite, 1 King, Sofa bed

Non-refundable
Room Only
20% OFF$838.01

$670.41

Includes taxes & fees

Club level, Executive Suite, 1 King, Sofa bed

Non-refundable
Breakfast Included
20% OFF$904.84

$723.87

Includes taxes & fees
Governor's, Suite, 1 King, Sofa bed - Photo 1
Governor's, Suite, 1 King, Sofa bed - Photo 2
Governor's, Suite, 1 King, Sofa bed - Photo 3
Governor's, Suite, 1 King, Sofa bed - Photo 4
Governor's, Suite, 1 King, Sofa bed - Photo 5
1/5

Governor's, Suite, 1 King, Sofa bed

Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a dining area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

62 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Governor's King Suite, Club lounge access, 1 Bedroom Suite, 1 King, Sofa bed

Non-refundable
Room Only
20% OFF$1,172.19

$937.75

Includes taxes & fees

Governor's King Suite, Club lounge access, 1 Bedroom Suite, 1 King, Sofa bed

Non-refundable
Breakfast Included
20% OFF$1,239.03

$991.22

Includes taxes & fees
Traditional Double Room with Two Double Beds - Hearing Accessible - Photo 1
Traditional Double Room with Two Double Beds - Hearing Accessible - Photo 2
Traditional Double Room with Two Double Beds - Hearing Accessible - Photo 3
Traditional Double Room with Two Double Beds - Hearing Accessible - Photo 4
Traditional Double Room with Two Double Beds - Hearing Accessible - Photo 5
1/5

Traditional Double Room with Two Double Beds - Hearing Accessible

The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room has a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.

32 sqm
Sleeps 2
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Traditional Room, 2 Double Beds (Hearing Accessible)

Non-refundable
Room Only
20% OFF$158.7

$126.96

Includes taxes & fees
Traditional King Room - Hearing Accessible - Photo 1
Traditional King Room - Hearing Accessible - Photo 2
Traditional King Room - Hearing Accessible - Photo 3
Traditional King Room - Hearing Accessible - Photo 4
Traditional King Room - Hearing Accessible - Photo 5
Traditional King Room - Hearing Accessible - Photo 6
1/6

Traditional King Room - Hearing Accessible

The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

32 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Traditional Room, 1 King Bed (Hearing Accessible)

Non-refundable
Room Only
20% OFF$158.7

$126.96

Includes taxes & fees
Deluxe King Room with City View - Hearing Accessible - Photo 1
Deluxe King Room with City View - Hearing Accessible - Photo 2
Deluxe King Room with City View - Hearing Accessible - Photo 3
Deluxe King Room with City View - Hearing Accessible - Photo 4
Deluxe King Room with City View - Hearing Accessible - Photo 5
Deluxe King Room with City View - Hearing Accessible - Photo 6
Deluxe King Room with City View - Hearing Accessible - Photo 7
1/7

Deluxe King Room with City View - Hearing Accessible

Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, heating as well as city views. The unit offers 1 bed.

32 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Non-refundable
Room Only
20% OFF$190.13

$152.1

Includes taxes & fees
Deluxe Double Room with Two Double Beds and City View - Hearing Accessible - Photo 1
Deluxe Double Room with Two Double Beds and City View - Hearing Accessible - Photo 2
Deluxe Double Room with Two Double Beds and City View - Hearing Accessible - Photo 3
Deluxe Double Room with Two Double Beds and City View - Hearing Accessible - Photo 4
Deluxe Double Room with Two Double Beds and City View - Hearing Accessible - Photo 5
Deluxe Double Room with Two Double Beds and City View - Hearing Accessible - Photo 6
1/6

Deluxe Double Room with Two Double Beds and City View - Hearing Accessible

Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, heating as well as city views. The unit offers 2 beds.

32 sqm
Sleeps 2
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Non-refundable
Room Only
20% OFF$190.13

$152.1

Includes taxes & fees
Deluxe Double Room with Two Double Beds, City View and Transfer Shower - Mobility Accessible - Photo 1
Deluxe Double Room with Two Double Beds, City View and Transfer Shower - Mobility Accessible - Photo 2
Deluxe Double Room with Two Double Beds, City View and Transfer Shower - Mobility Accessible - Photo 3
Deluxe Double Room with Two Double Beds, City View and Transfer Shower - Mobility Accessible - Photo 4
Deluxe Double Room with Two Double Beds, City View and Transfer Shower - Mobility Accessible - Photo 5
Deluxe Double Room with Two Double Beds, City View and Transfer Shower - Mobility Accessible - Photo 6
1/6

Deluxe Double Room with Two Double Beds, City View and Transfer Shower - Mobility Accessible

Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, heating as well as city views. The unit has 2 beds.

32 sqm
Sleeps 2
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Non-refundable
Room Only
20% OFF$190.13

$152.1

Includes taxes & fees
Traditional King Room with Roll-in Shower - Mobility Accessible - Photo 1
Traditional King Room with Roll-in Shower - Mobility Accessible - Photo 2
Traditional King Room with Roll-in Shower - Mobility Accessible - Photo 3
Traditional King Room with Roll-in Shower - Mobility Accessible - Photo 4
Traditional King Room with Roll-in Shower - Mobility Accessible - Photo 5
1/5

Traditional King Room with Roll-in Shower - Mobility Accessible

The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

32 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Non-refundable
Room Only
20% OFF$158.7

$126.96

Includes taxes & fees
Traditional Double Room with Two Double Beds and Transfer Shower - Mobility Accessible - Photo 1
Traditional Double Room with Two Double Beds and Transfer Shower - Mobility Accessible - Photo 2
Traditional Double Room with Two Double Beds and Transfer Shower - Mobility Accessible - Photo 3
Traditional Double Room with Two Double Beds and Transfer Shower - Mobility Accessible - Photo 4
Traditional Double Room with Two Double Beds and Transfer Shower - Mobility Accessible - Photo 5
1/5

Traditional Double Room with Two Double Beds and Transfer Shower - Mobility Accessible

The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room has a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.

32 sqm
Sleeps 2
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Non-refundable
Room Only
20% OFF$158.7

$126.96

Includes taxes & fees
Deluxe King Room with City View and Transfer Shower - Mobility Accessible - Photo 1
Deluxe King Room with City View and Transfer Shower - Mobility Accessible - Photo 2
Deluxe King Room with City View and Transfer Shower - Mobility Accessible - Photo 3
Deluxe King Room with City View and Transfer Shower - Mobility Accessible - Photo 4
Deluxe King Room with City View and Transfer Shower - Mobility Accessible - Photo 5
Deluxe King Room with City View and Transfer Shower - Mobility Accessible - Photo 6
Deluxe King Room with City View and Transfer Shower - Mobility Accessible - Photo 7
1/7

Deluxe King Room with City View and Transfer Shower - Mobility Accessible

Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, heating as well as city views. The unit has 1 bed.

32 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Non-refundable
Room Only
20% OFF$190.13

$152.1

Includes taxes & fees
Traditional Room, 2 Double Beds (Mobility Accessible, Tub) - Photo 1
Traditional Room, 2 Double Beds (Mobility Accessible, Tub) - Photo 2
Traditional Room, 2 Double Beds (Mobility Accessible, Tub) - Photo 3
Traditional Room, 2 Double Beds (Mobility Accessible, Tub) - Photo 4
Traditional Room, 2 Double Beds (Mobility Accessible, Tub) - Photo 5
1/5

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

2 Double Beds345-sq-foot room with city views Internet - WiFi 50+ Mbps and wired internet access Entertainment - 32-inch LCD TV with premium channels and pay moviesFood & Drink - Coffee/tea maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerheadPractical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Closed-captioned TVEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

32 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneHair dryerDesk

Traditional Room, 2 Double Beds

Non-refundable
Room Only
20% OFF$158.7

$126.96

Includes taxes & fees

Traditional Room, 2 Double Beds

Non-refundable
Breakfast Included
20% OFF$393.55

$314.84

Includes taxes & fees
Club Suite, 1 Bedroom - Photo 1
Club Suite, 1 Bedroom - Photo 2
Club Suite, 1 Bedroom - Photo 3
Club Suite, 1 Bedroom - Photo 4
Club Suite, 1 Bedroom - Photo 5
Club Suite, 1 Bedroom - Photo 6
1/6

Club Suite, 1 Bedroom

1 Double Bed672-sq-foot room with city views Executive Level - Executive Lounge access, buffet breakfast, light refreshments, and internet access in the loungeLayout - Bedroom and living roomInternet - WiFi 50+ Mbps and wired internet access Entertainment - 32-inch LCD TV with premium channels and pay moviesFood & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled waterSleep - Pillowtop bed, premium bedding, a down duvet, and bed sheets Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerheadPractical - Safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Closed-captioned TVEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

62 m2
Sleeps 3
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneHair dryerBathrobe

Club Suite, 1 Bedroom

Non-refundable
Room Only
20% OFF$685.93

$548.74

Includes taxes & fees

SUITE CLUB

Non-refundable
Breakfast Included
20% OFF$1,165.46

$932.37

Includes taxes & fees

Guest Reviews

8.2
Excellent1765 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the helpful staff.

Categories

Cleanliness7.4
Service9.4
Location9.4
Room Quality7.4
Amenities6.9
Value for Money7.9
Food and Beverage8.9
Overall Experience8.4

Select topics to read reviews

C
Chipsmom2001usUS
Verified booking
couple
Standard Room
Stayed in May 18, 2026

"Inadequate accommodations for the price, should have been cheaper."

7.0

The bed was very uncomfortable and at a certain temperature the air conditioning blows air that is more like a fan.

Helpful?
F
FernandousUS
Verified booking
family_with_children
Standard Room
Stayed in May 18, 2026

"Exceptional"

10.0
Helpful?
K
KaylausUS
Verified booking
couple
Standard Room
Stayed in May 17, 2026

"If you can avoid, please do at all cost!"

1.0

Being able to check out and go home!

I recently stayed here and the experience did not meet my expectations at all! I’ve stayed at Marriott hotels in the past and I’ve never had this experience. I was blown away by this one in particular & NOT IN A GOOD WAY! The property itself was very outdated and could use a serious renovation! From the room amenities to the overall appearance of the hotel. For the price, I expected a more modern and well-maintained experience. My sisters and I were not helped with our luggage and we had to wait 2 hours for extra towels in our room. The valet service was also extremely unorganized. There was a lot of confusion when dropping off and retrieving vehicles, very long wait times, and little communication from staff, which made the process unnecessarily stressful. On top of that, both check-in and check-out were frustrating experiences. There were so many hidden fees. They tried charging me $186 for parking stating that I parked two vehicles when I only stayed one night & parked one vehicle. Overall, the stay was disappointing and lacked the level of comfort I typically expect from a Marriott property!

Helpful?
C
CynthiausUS
Verified booking
extended_group
Standard Room
Stayed in May 8, 2026

"Perfect stay for Jazz Fest"

10.0

Great location. Friendly staff.

Helpful?
L
LaDariususUS
Verified booking
solo_traveller
Standard Room
Stayed in May 7, 2026

"Exceptional"

9.0
Helpful?
C
CameronusUS
Verified booking
couple
Standard Room
Stayed in May 7, 2026

"Exceptional"

10.0

Love the location. Very nice hotel with good amenities.

Helpful?
H
HeatherusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 5, 2026

"Exceptional"

10.0

Centrally located and situated well

Nothing

Helpful?
S
StephanieusUS
Verified booking
family_with_children
Standard Room
Stayed in May 4, 2026

"Exceptional"

10.0

The staff went out of their way to make our mother-daughter trip special.

Helpful?
A
AnthonyusUS
Verified booking
couple
Standard Room
Stayed in May 4, 2026

"Exceptional"

9.0
Helpful?
G
GeraldusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 3, 2026

"Excellent"

8.0
Helpful?
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