Sheraton Eatontown Hotel

Greta Service

Being a longtime Bonvoy member I can't believe I'm writing a bad review - but this experience was unacceptable. I booked a 2 night stay for the Executive Lounge - NOT a great room, shabby, lukewarm water in the bathroom, cramped shower and broken chair. (Skip the towel swans, clean the room!) I treated myself to a suite specifically with a kitchenette so I could have access to a microwave. Require the device to heat up my medication but when I checked in the room didn't have this required device and the front desk said none were available, maybe tomorrow. For the next two days the staff were completely uninterested in assisting me and were dismissive. Finally asked for access to the Club Lounge since that was near my room but also turned down (rudely) for this request. I chose this hotel because it is Marriott but this place doesn't qualify for the name. Lots better places to stay in the area!

Love this hotel it is so clean and so spacious, the staff at the hotel are incredible I have stayed many times and Don, always goes above and beyond. He is such an asset to the hotel and guests as well as his fellow colleagues show so much gratitude and respect for his consistency and devotion to his job. He is fabulous, I will pay extra to stay at this Sheraton verses other hotels in the area just because Don is so inviting and helpful.

It seems like they were understaffed unqualified and unprofessional the lines to check in were long. They weren’t able to accommodate joining rooms and things of the sort.

My husband and I stayed at this hotel for my friend’s wedding in late July 2024, which was conveniently nearby. Check-in was smooth, but unfortunately, our room, while clean, had an odd odor upon arrival. Thankfully, we had air freshener on hand, which helped mask the smell. The room itself was spacious, with a comfortable king-sized bed and a large LED TV, but the overall quality didn’t quite match the steep price of $450 per night, especially since I had booked over two months in advance. The hotel was extremely expensive and, frankly, not in a very walkable area. Aside from the wedding, which was a drive away, the nearest point of interest was Asbury Park, a 12-minute drive away. The location was disappointing, considering the cost. My biggest issue, however, came at check-out. While the official check-out time was 12 pm, our keys were deactivated by 11:45 am while we were loading our car. When I mentioned this to the front desk, the receptionist nonchalantly stated that this was intentional as a “warning” to guests. I find that utterly ridiculous. If the hotel wants to give a warning, they can simply call the room—not deactivate keys, which could prevent guests from reentering their room during the time they’ve paid for. The front desk attendant didn’t seem at all apologetic and didn’t think our complaint was reasonable. Needless to say, I would not return to this hotel.

Sherelle at the front desk was amazing and so helpful. She deserves a raise for her patience and kindness.

The pool and pool room was freezing no one could get in it. They should heat the room or the pool.

Staff was friendly & the beds were comfortable. However, tub & sink were clogged upon arrival. The walls are thin. I woke up after 11:00pm to people arguing.

Very clean & beautiful hotel. A pleasure to stay there.

Beautiful stay