Sheraton Eatontown Hotel

Just read the response from the hotel to the parents of the bride and groom this past weekend May 2th. Are you kidding me. It was a fiasco. The computers went down at 10am on Saturday. How come at 3 pm you only had 3 people trying to check in over 100 guest. They were actually taking names on stick um tags. Going into back room coming out over 30 minutes later calling a name then telling them to go up to their room and they would send someone up to open the door. No keys. Oh leave door open when you go to wedding so you can get back into your room after the wedding. What about all your personal items. Laughable. You should have called every Marriot hotel manager from every hotel within a 25 mile radius to get more then 3 people at the desk. Oh then they have the fire evacuation on top of this. People had to use friends rooms to get dressed. To add more fuel to the fire, I called the Hotel up a few days later to see if there was going to be any compensation. I was asked what tier Marriott bonvoy I was. They say they are giving you back Marriott points based on your tier. Really. We all paid the same price for the room. Give me a break. That's discrimination. Marriott better stand by their product and apologize to the parents of bride and groom not give them a bull excuse for their incompetence. To the parents I will say great wedding. We all had a great time.

The Sheraton hotel itself and the rooms are lovely , however , for such a huge hotel hosting conferences and 5 wedding blocks there was such incompetence and the hotel experience for the bride and groom and their guests was horrendous. To start off the bride made sure she had welcome bags for all the guests staying in the hotel with breakfast vouchers. The vouchers were not put into the bags for the guests arriving on Friday and the welcome bags were not handed out . I had to verbally make sure as I saw the guests to tell them to get their welcome bag. Then , they said they ran out of the welcome bags because apparently they gave them to another wedding with our breakfast vouchers in them. Then there was a security issue on Saturday , May 2nd when the majority of the guests arrived and they couldn’t get into their rooms because the keys weren’t working . The shuttle for the wedding was arriving at 4:30 and guests were not into their rooms to get dressed . There was total chaos at that time because they had one person at the desk not explaining to their guests what was happening and kept people waiting after traveling a far distance from New York. In fact , some guest arrived back from the wedding and after party and were still waiting for a room at 1:AM. This created stress for not only the guests but also for the bride and groom were afraid their guests would not make the shuttle and the ceremony. No one seemed to be in charge at the hotel nor were they even apologetic to The guests. The Sheraton should somehow compensate the couple and the guests for causing such an unpleasant experience on a very special Day.

The hotel, although remote is clean and staff are helpful. The bar/restaurant closes at midday until 4pm, WHY? NO idea. In the bedroom the AC is very loud and the pressure from the shower is nonexistent.

La amabilidad del personal

The hotel was clean. The room was bigger than I expected and equally as clean. I gave the hotel a rating of four because you paid for your breakfast versus other hotels. We’ve stayed at and breakfast is included. The staff was very accommodating. They serve Starbucks coffee.

Okay location

Rooms were not so clean, towels stained And horrible stuff