Baymont by Wyndham Louisville South I 65

The experience did not match the photos online. It is a refurbished hotel and our room feels/smells accordingly. Entering the hotel, I noticed the pool was now closed. One employee told me they were waiting on a part for it to be fixed; the next day, another employee said they were waiting on chemicals. It did open eventually the next day. The room’s air conditioner made the room smell extremely musty. The “breakfast” was essentially muffins/toast, a waffle maker, apples, a few yogurts in the fridge, extremely watered down juices and watered down coffee. The gal working was extremely friendly, but spread thin. It wasn’t the experience I was paying for considering we were staying several nights.

Our room is dirty...there's crumbles of stuff under the bed and sidetable...bed sheets has stains on it and it seems like they just flip the bed sheets to make it clean.

I was expected to have $100 cash as a pet deposit I didn't mind the deposit but they wouldn't accept either credit card or check, cash only

I was very disappointed to know that they do not clean the area until three after after the guest have checked in,room was not clean properly either.

The lady that checked us in June 14th was the best I’ve ever interacted with, she was very nice and helped us a huge amount. She gives 100/100 service which was nice to see since we aren’t from Kentucky and drove so far.

Easily reserved a room online, very fast at front desk to get key cards, room looked clean until I showered and I had to clean the tub/shower first and the floor and baseboard was filthy. Noisy family across the hall letting kids scream and laugh up and down hall starting at 6:30am. But I’ll be back and I always pack cleaning supplies.