Hilton Fort Worth

Location was optimal for our event.

Cleanliness. I had to use my own cleaning products to thoroughly clean all hard surfaces including the toilet sink and tub.

4 day stay. Complained room temperature controls did not work. Promised would be fixed next day. Later written communication confirmed hotel knew this was part of much bigger problem they couldn't readily fix. Front desk staff continued to lie about the problem. After complaining in writing manager named Aylyn Alvorado said hotel would refund 1 nights charge and provide big Hilton points bonus. They did neither and ignored follow up emails. Successfully challenged charge with credit card. Have copies of all communication if anyone wants to confirm these claims

We had a nice stay. The room was comfortable & clean. The bed (king size) was firm which my hubby loved. Biggest complaint was that they charged us $74 for valet parking for one night. We have a small SUV. The website says $74 for an "oversized" vehicle which a Ford Edge definitely isn't. Normal valet parking is $69 according to the website which is still ridiculously high. There isn't an option for self park.

Our room was hot and Ashley and Art came up and fixed the problem right away! They need a raise! So professional and kind! Not something you get every day!

Coacroach were bad. It woken me up in middle of night crawling on me. They were in bathroom also.

Bathroom sink never drained .

Make sure plumbing is fixed before renting room

One of the worst experiences in a hotel. Overall the staff was nice and I believe they intended to be helpful, but the stay was abysmal. Within 12 hours of check-in, we found 2 cockroaches in our room (1 living and 1 dead). The front desk called an "engineer" to deal with it but to no avail. The carpet was filthy and I had to track down a maid to kindly ask her to clean our room. 2 of the 3 elevators were not working which only added to the frustration. What's worse is that the front desk staff advised me that my issue could only be addressed through the 3rd party that I booked through and did not want to be bothered to help resolve the issue. Only to find out later that the 3rd party is requiring the hotel to perform an investigation into my complaint. I provided pictures and videos to the hotel and the 3rd party. Not happy with how long the resolution is taking. Cannot say enough about avoiding this hotel. Very sad given it's interesting history in Forth Worth and regards to JFK.