Sheraton Kansas City Hotel at Crown Center

Clean friendly beautiful view from the room and Starbucks was close by Lol

This property is definitely showing its age and the rooms and pool area could use a little TLC. Our room was clean and quiet, and the bed was comfortable.

Staff was great and helpful.

The room wasn't clean. There was hair stuck all over the shower. It was hard to get a good picture of it. There was also hair inside the sink. Also, there was a stain in the carpet and on the lounger that looked like blood. The lounger was stained all around it in other areas, too. My spouse came 2 days later, and I had given the front desk his name. When he went down to get coffee, he stopped at the desk to get another card. (He didn't realize he didn't have his ID.) They asked for his ID, and due to his not having it, they called security on him and followed him to his room like a criminal. Then they never issued him an ID after they verified it was him. I was standing there, and they never apologized or asked me anything. Several times, we had to ask the desk for things, and they were so rude. The hotel was empty almost every day of my 7 days until Friday and Saturday, so you would think customer service would be important to keep people happy and bring in more clients. When it was busy, we had to wait 30 minutes to get out of the garage.

Everything with the room & staff was great. The only thing I would complain about would be the pool. It really needs cleaned and could definitely benefit from some upgrades.

Very beautiful! Rooms were clean, beds & pillows were comfy & the black out curtains were the best!!!

The total confusion of the tunnels from the train the desk. It took us 55 min to get from train to the desk…. :(

The staff were incredibly accommodating, and very helpful. I would say that their demeanor was the greatest part of my experience.

Our first room had a flooded bathroom, we got moved to a second room where the AC worked intermittently. The A/C stopped around midnight. The overall cleanliness was a miss. The room seemed over priced for the experience.

We reserved an executive suite corner room online with Expedia, and paid upfront. When we got to the hotel they said they didn't have any rooms available and placed us in a traditional king room. They said we had to work out the problem with Expedia. In other words, no reimbursement on the hotels end. A large dental convention was going on to to busy to be served in their bar. Overall not a pleasant experience when you spend $520.00/night for a room. We stayed on the 33rd floor, and was asked to come to guest services to re-code our keys 3 times. I had asked for a bottle of water and was told the fee was $4.00/bottle or $10.00/if delivered to the room. I thought surely they could comp us a water since we had to continue to "come to the front desk" due to their mistakes. This weekend away was quite frustrating due to the Sheraton Hotel.

Great hotel