Hyatt Regency Columbus

The room was very clean. The beds were comfortable. It was just what I needed for a 2-night stay for a business trip. I would book a stay in the future.

very friendly, offered great services. only downside was the one restaurant closes early and the bar has limited seating BUT they went out of their way to accommodate us. making sure we had a table in an area close to the bar

Room was much bigger than we expected, bed was comfortable and the room was very clean. Staff was very friendly and very helpful

It was very conveniently located since we were there for a tournament at the convent center. The staff in the restaurant were very attentive, courteous and friendly each day we went there for breakfast. The breakfast buffet was amazing, my teenagers loved it. The rooms were very clean and spacious for the 4 of us.

The only problem I had was that the front desk took 2 separate authorizations on my card for room and tax after I told them and showed them that I prepaid the room and tax. The front desk staff needs to check on all 3rd party reservations and Booking.com needs to do their part as far as sending the hotels the proper info ahead of time so that the guests are not dealing with this problem and not having access to funds while they are out of state with their kids.

Location

I am going to have to follow up on the free breakfast included in my package. I know booking sent e mail Saturday confirming the free breakfast. Hyatt response was they do not look at emails until Monday!

Centrally located, clean, super friendly staff, valet parking

It was a good stay, and my overall experience was very good. I like my room and the front desk was very informative. The valet experience was simple and the attendants were very courteous and attentive.