Hyatt Regency Columbus

Very clean and spacious rooms. Staff friendly and courteous. Everything was well kept abd in good condition. Loved the size of the TV. Only wished I had another option besides Comcast to view my netflix.

We booked the Hyatt for a dance competition stay in Columbus at the Convention center. While the hotel was nice, it was not catered toward children AT ALL. There is no pool, there are conflicting reports for this hotel online, some say pool, some say no pool. There is no agreement with any other neighbor hotel to use their pool either as we were told by guest services. The buffet breakfast was $24 per person and was less than sub par. I've had way better breakfast at hotels for free. The valet was horrendous. When retrieving our vehicle we watched people come and go and our car still wasn't there. When the 2 vehicles in our group were brought up the valet walked away and one of the people in our party was in a wheelchair. There was no offer of assistance at all. I've stayed at a lot of places and this wouldn't be at the top of my list when visiting Columbus again.

I was double charged for the room and it is impossible to contact customer service Also good luck parking here.!