Hyatt Regency Louisville

We recently stayed at Hyatt Regency Louisville during a very difficult time, as my sister has been in the hospital and it’s been touch and go for the past two days. I especially want to give a heartfelt shoutout to Monique, Naria, and Arti. They were incredibly kind, respectful, and professional. During such an emotional and stressful situation, their empathy and genuine customer service meant more than they probably realize. They treated us with compassion, and we truly appreciate that. I will say that our experience with the night crew was not as positive. The day crew, however, was much more attentive and welcoming. Overall, I’m grateful for the support and kindness shown to us when we needed it most. Thank you again to Monique, Naria, and Arti.

The noise. The doors didn't muffle much and the neighbors were noisy due to this as was the rest of the building.

Not the best check-in experience but that was quickly turned around when Terry (Head of Security) introduced himself as my daughter and I were waiting for our room to be ready at check-in. He so kindly explained things which definitely made me feel at ease and then even helped us bring our luggage up and change rooms when the front desk mixed things up. He was so kind and went out of his way our entire stay and definitely makes the hotel experience better! I would overall recommend this hotel for location and cleanliness and Terry. The negatives: check in was not great, connecting rooms weren't assigned correctly, and front desk staff wasn't apologetic or even empathetic for that matter. There are no microwaves in the room (although there are 2 downstairs) and the fridge is tiny. The beds also weren't super comfortable and hard but you may love them if you love firmer beds. Parking also was extra per day and not included. The positives: Terry, housekeeping was also amazing and cleaned our room at a time that we were gone (super nice and detailed!), location is excellent and our view was nice, right next to the convention center if you're here for a meet, Starbucks downstairs that you can mobile order which was a huge plus, and multiple restaurants conveniently across the street. I also didn't find it to be super loud other than the occasional ambulance but I brought a sound machine. The AC/heater also work really well! Overall, I'd recommend this hotel and it was a very nice stay!

This hotel was great and its in an awesome location! We come every year to Louisville and this is by far the best hotel choice! Terry (head of security) and Monique (front desk) were both a great part of our stay! They both deserve a raise, employees of the month and year! They both went above and beyond for our group!! Can't wait to visit again!

I had a good stay that was made even better by Terry! He greeted me warmly and made me feel welcome every time he saw me. He also helped me quickly check out of the hotel and catch my Uber back to the airport. His exceptional service and attention to detail truly made a difference, and I genuinely appreciated his efforts.

Cheyanne in banquets was excellent. She greeted us every day with a smile. She always was positive and helpful. She greeted us with a smile and made sure we had everything we needed.

Great experience. Terry Mandley security supervisor made us feel safe. He was very friendly. I recommend this hotel. I will stay there on m next visit.

The Head of Security, Terry, greeted me on my way to a meeting which was very unexpected. I don’t think that’s ever happened to me before. He was very pleasant and welcoming. I tend to stay in Marriott hotels, so this is probably just my 2nd or 3rd time in a Hyatt. Terry definitely has me thinking about building up my loyalty with Hyatt now.

The location was perfect, it was a great place to stay.

The refrigerator made horrible noises all through out the night. Sounded like it was going to blow up.

Like the location and services

Didn't like to have to pay for parking and everything is expensive.