Hyatt Regency Chicago

Currently in a room and the air condition continues to shut off while room doesn't reach desired set temperature. Maintenance came up after the first call telling me to change the thermostat from Auto to High(fan). This did not work and it continues to shut off including at night when I found myself a sweaty mess and the room at 78 degrees. Called 2 more times w/o response or fix. AI generated search of reviews shows this is a persistent issue. This is a programmatic issue as I have stayed at hotels before where they do this to save $. This is my first experience at a hyatt hotel (marriott lifetime platinum) and have to say I won't be staying here. Good thing I got this room on points from an all inclusive vacation recent stay. Would be pissed if I paid directly for it. Wouldn't recommend coming here in the summer months so buyer beware!

Excellent location in Chicago, starting with the reservation contact to check in and throughout my stay the hotel exceeded my expectations for room quality, food, beverage and staff

Great location 7 block walk from blue line from ohare. Just a few blocks to Millenium Park. Also walking 🚶‍♂️ pretty easy to Navy Pier and Field Museum. Food was outstanding for our 500+ attended banquet and reception. Room well maintained for comfortable sleep.

clean updated room, convenient location to attractions and Michigan Ave, responsive staff, timely room cleaning service

Nothing more perfect than the Hyatt. With 2036 rooms it is the biggest Hyatt in the chain just perfect from start to finish. You won't go wroJust perfect from start to finish. I had drinks at Big Bar, I ate at Stetsons, the market place had everything I needed, American Craft has a great variety. The lobby is large and open and you will feel at home from beginning to end. No wonder so many of the staff have been there for 20, 20, 25 years! It was fantastic. Truly one of the best stays I have had in years and my room was incredible. I overlooked the river and looked right up MI avenue. I can't wait to be back! Well done!

Hyatt Regency Chicago was great. Great customer service and anticipated my needs. Restaurants service was also top notched and food was good. Received a call in the afternoon unexpectedly from staff member to do a wellness check and see if I needed anything. Location is perfect and in walking distance for shopping, restaurants, and site seeing. Rooms were clean and comfortable.