Hyatt Regency Vancouver

Beautiful hotel ideally located near shops, restaurants, the port, and events in the public square. The service at the Hyatt Regency Vancouver is fantastic, and the rooms are gorgeous. We've stayed at this hotel a couple of times and it's been wonderful each time.

Staff was wonderful, friendly, and efficient. Will definitely start the next time we go to Vancouver. Restaurants were amazing too. I recommend the duck!

Booked this property and arrived to find the Egyptian national soccer team in residence and the lobby overrun with fans. What followed was the worst check-in experience I’ve had at a Hyatt. Security flatly refused to let us reach the check-in counter, despite my telling them repeatedly that we were registered guests standing there with our luggage. A guard pushed us back into the crowd and my young daughter was nearly trampled. Getting to our room afterward was nearly impossible because the elevators were jammed with fans. The next day the lounge attendant told me I could use the restroom, escorted me downstairs herself, and instructed security to let me back up. When I came out, security refused to let me return, ignoring her direct instructions. Twice in two days, security overrode the hotel’s own staff and treated paying guests like intruders. Credit where it’s due: Aoi at the front desk and the lounge attendant were genuinely kind and helpful, and clearly tried their best. The failure here is the security operation and the property’s inability to host a large group without endangering and obstructing its other guests. If there’s a major event during your dates, I’d look elsewhere, particularly if you’re traveling with children.

We stayed here for the World Cup game. The Egyptian team was also staying at t the hotel so it was very busy. Despite this, the staff did an amazing job making our experience great. The rooms are large, beautiful and comfortable. We had adjoining rooms which was wonderful for our family. Breakfast in the lounge was good and not crowded. The location of the hotel was perfect and we could walk everywhere very easily.

La situation géographique Le petit déjeuner

Rien

I honestly don’t know how this is rated as a 4-star hotel. The service was very poor, even for the most basic requests. Staff were slow to respond and overall the experience was disappointing. I would not recommend staying here, especially considering the price. It simply was not worth the money. There’s way better hotel in downtown Vancouver for half of the price.