Hyatt Regency Lake Tahoe Resort, Spa & Casino

The staff! I have been a globalist for over 20 years and am accustomed to a high level of service. The Hyatt team at Lake Tahoe was among the best! It started before we even checked in with Sophia S. reaching out and ensuring we had the perfect room. Then the team at Hyatt Adventures, namely Haley, Megan, Alex, Hans, Judah, Flor, and Parker really made the difference. Each of them were so great helping my kids kayak and paddle board. The memories they enabled are priceless. Yvonne, Danny G from security , Amanda and Sloan (sp?) at the front desk, and Dustin from Valet also demonstrated outstanding customer orientation. And Natasha and MacKenzie (sp?) are clearly outstanding leaders because an A+ team like that doesn't just happen accidentally!

This hotel is well situated next to the shores of Lake Tahoe being a 3 min walk. The occupancy was high but being a large acreage facility, it did not feel crowded. The hotel itself is old but has been renovated. The spa, pool and gym facilities are excellent. The restaurant served great food. Unless you really want to have a casino and gambling tables near the check-in area, I think I could have done without that. Overall, a relaxing property with great friendly and hospitable service. A good place to spend with the family.

way too expensive and poor experience no direct beach no free parking no free breakfast would expect more for this expensive stay

The staff in every department were exceptional and attentive and accommodating. The biggest disappointments were the food, especially the in room dining, and the shower had very little pressure. The bed was comfortable but the pillows were pitiful - we even asked for other types of pillows and they were not good either. The food and drinks at the pool were great and so was their staff though the waiter was short staffed in that he was the only one waiting on dozens of people at the pool. We also attended the saloon one of the nights of the NBA finals and when the game started, the elevator music did not stop playing - the ambience was so boring we only had one drink and went back to our room to watch the game.

Muy limpio bonito buenas vistas serca del lago El servicio exelente

The Italian restaurant does not have good Italian food. Tomato Sauce like Chef boyardie Pizza Sauce. The meatballs tasted like frozen meatballs for kids with low quality meat and no flavor. The drinks from the bar took 30 minutes to get there. The waiter messed up the order and did not put in my wifes Entre, when the Chicken Picatta came the Chicken was overcooked, the capers were crispy which does not taste good. So dinner was a disaster. It was my wifes and my 15th Anniversary. It was like Disney land there with all the kids. Depressing Casino Energy in the Lobby. Dont expect to use the Tesla Chargers unless you Valet. It was listed as an Amenity not an upcharge. The room was Dingy low light with shutters could not get enought light because of the way the design was when you opened the shutters it was in the corner of the room, and opened from the center even cutting down more light. The ad for the room had no shutters and was take next to the window. This was like a motel 6, the bathroom had tiny tub shower with a restrictor on the waterflow. the vanity was replaced but the plumbing came from the side into the vanity visible from the toilet and looked bad and the wall paper was cut around the plumbing looked like a 5 year old did it. The pool was packed with screaming kids and cloudy. We had 4 days booked and left the next morning after checkin

We loved this property. Most staff were wonderful, very helpful and accommodating to our needs. A special thank you to the following who made our stay wonderful: Lindsey-Guest experience Supervisor Shayna- Front Desk Adam- Bell hop Chris- Amenity delivery Text team Rebekah/JR/ Benjamin- In room dining Josue/ Semiyah-Tahoe provisions Max-Cutthroat Saloon Bradley- Concierge Beach bus team **Room for improvement- the valet team needs to be proactive and provide assistance to guests- especially to female or elderly Most were just standing there, and do not extend help in opening car door even when they can see your hands are full. Very disappointing specially for a five star hotel! Also, explaining onsite benefits, amenities and activities would be helpful. as well as informing in advance regarding the ongoing property renovations.

It's a very secluded location with limited options for food. The resort doesn't have the greatest quality of food, especially for the cost. I'm not a regular at ordering room service but I was definitely deterred by the $20 + service charge when ordering anything to the room. Overall it was too expensive for what was offered.