Hyatt Regency Baltimore

ok. average cleanliness. not Hyatt standard. old and needs renovation. elevator broke many time. no coffee in lobby even though hosting a big conference. water removed before end of day.

I have to agree that this Hyatt hotel is not up to the usual brand worldwide standards. In a word “tired.” The rooms were adequate but clearly in need of a refresh and update. Polite and friendly service, but Bistro was closed during the day and the only option was plastic wrapped food from The Market.

We booked this Hyatt specifically because the pool was a major amenity for our family. Just 72 hours before our trip, we were notified that the pool would be closed due to a private event. At that point, we had little ability to make alternative arrangements, and no reasonable accommodation was offered despite the significant impact on our stay. Before arrival, we were informed that alternative arrangements would be available if the pool remained closed. However, upon check-in, the pool was closed and staff could not clearly explain what those arrangements were or how guests could access them. While closures happen, what is unacceptable is the complete lack of follow-through afterward. I raised my concerns with hotel management and was told someone would contact me. I have since reached out multiple times to Earl and his manager and have received no response whatsoever. The issue is no longer the pool—it’s the customer service. A hotel that promises solutions, fails to deliver them, and then ignores guest concerns demonstrates exactly how little it values its customers. Poor communication, poor accountability, and no resolution. We will not be returning.

Hotel was nice but air conditioning didn’t work in room and had to move rooms, was told we would be comped points and never got them

The rooms were spacious and clean. The hotel was conveniently located and we were able to leave our car parked during our stay and walk to everything. Nice roof top pool overlooking the harbor and rooftop space to enjoy gatherings.

The room was spacious and comfortable.

Internet access took a while to connect. The food in the restaurant could have been better. The chicken meal was dry and the vegetables were odd.

Everything

Everything

The worst Hyatt I’ve ever stayed in. In 40-years of Hyatt. Room was beyond tired. Bathroom door was downright disgusting (see photo), room curtains were ragged (see photo). When I suggested to the manager “Daniel” that this room should not be rented and showed these pix, he had nothing to offer but Hyatt “points”. Clearly the room will be rented again as is, because this is the quality of what they’re selling.