Hyatt Regency Crystal City

Very convenient to the Reagan airport, friendly atmosphere, clean rooms and facilities. Delicious breakfast buffet or à la carte.

Plan on eating elsewhere, but the hotel itself was clean, towels and sheets fresh, and the service was good. It is such a great opportunity to have in-hotel restaurants,but it felt a bit like the hotel took that advantage for granted. I am likely to come back for the same conference next year, but I plan on ordering food from a grocery store next time.

A number of people at the conference discussed the food making them feel violently ill. I had stomach aches but nothing disasterous. The Internet in the rooms wasn't great considering the price of the hotel and kept logging out. The conference had trouble with bandwidth. The front desk didn't tell me parking was an extra 50$ /day. So. Overall I wasn't happy

I wanted to give a 5-star shout-out to Virginia at the Hyatt Regency for her outstanding customer service. She was incredibly friendly, welcoming, and genuinely went out of her way to make sure everything was taken care of. It’s rare to come across someone who makes you feel so valued as a guest, and her positive attitude really made a difference in my stay. Thank you, Virginia, for your professionalism, kindness, and for representing the Hyatt so well. People like you are what make guests want to come back! ⭐⭐⭐⭐⭐ 😊

My refund of my deposit $50

My deposit of $50 Haa not been returned to my account

The housekeeping service we received was phenomenal and Lisa, our housekeeper, was an absolute delight and lifesaver!

My room had mold in it that seemed to be purposely covered. When I told the front desk they immediately moved me to another room, but it was very inconvenient. I had to pack all my things take them down to the lobby and back up again and wasn’t offered help. I ask twice for a microwave to be in my room and was assured I could have one and it never came. I didn’t even receive an apology for any of this. I complained about the rooms smelling like smoke and the front desk gave me an attitude saying everywhere smelled like smoke due to the other guests. I understand if that is the case, but the way it was said was very rude. Other than that rooms were ok and kinda clean.

My experience was phenomenal. The staff was kind and attentive. The room was clean, the bed comfortable, and the A/C easy to control and effective. The water also got nice and hot in the shower.

Attended Blerdcon there and stayed in the hotel. Being able to stay in the hotel enriches the experience greatly. As always the hotel was great: comfortable bed and pillows. Staff is friendly and helpful. I treated myself and granddaughter to the breakfast buffet and it was excellent. My only regret was not getting up early enough to eat more.