Hyatt Regency Crystal City

It was great. The room was clean and the staff was kind and helpful. Check in and check out were quick and easy. My room was quiet and clean.

Maravilloso

Nada

Help

Paid for 2 rooms with king beds got 2 rooms with pull out couches

Clean

We ordered wine but they did not deliver. We went to bar to pick by ourselves but staff was extremely rude.

I have just called the hotel pertaining to questions regarding the parking situation/breakfast/early check-in etc since this is the first time I am planning to stay. I was lucky enough to talk to the front desk staff named Virginia who has been so helpful in explaining all the details and it's been a pleasure talking to her. Being a Globalist, I almost call the hotels I am planning to stay before to get a gist of the hospitality from the front desk staff and this is the best response I ever had even before staying so this really deserves a good review for the excellent help from Virginia. Check-in process was smooth since I get to meet Virginia whom answered all my questions and even remembered our conversations 3 or 4 days before my stay. Virginia helped me a lot providing directions and got upgraded to a suite etc which is phenomenal. But unfortunately, my valet parking situation was not as good as expected because those 2 guys were unprofessional or rude on their approach when I arrived and asked for a valet parking and took more time to bring back. my car. Faced similar rude behavior when I came for a check-out by the lady in front desk (NOT Virginia). 5 guests were waiting and when we asked can we leave the hotel keys near the front desk and whether we will receive an email which is the normal process I always follow, she rudely responded if you need a receipt you have to wait and didn't respond to the email receipt question at all. All are upset and we just left the hotel keys in the front desk by just ignoring her. She is not representing the value of this hotel and need to learn a thing or two being a Hotel staff like Virginia.

Great location, and it was near various restaurants within walking distance. The hotel also had a free airport shuttle that ran every 20 minutes ,which was convenient.

Wonderful location! Highly recommend this location for the respectful staff, clean room and comfortable bed! The Lobbibar serves delicious food! The servers are attentive and fun. The checkout process was the easiest hotel checkout I’ve ever had. The staff sent notifications and communication throughout my stay.

The Hyatt is clean and well-located. The conference and convention center was easy to navigate and find sessions. Rooms are spacious and comfortable. I suggest parking in the parking garage next door because the valet parking is expensive and sometimes fills up. I parked in the parking garage right next door and it was only $84 from Wednesday evening to Sunday morning. Some of my colleagues paid a lot more for valet parking and on my last night there, I saw that the valet lot had filled and people were being turned away.