Calgary Marriott Downtown Hotel

⭐ Mixed Experience – From Disrespect to Redemption The hotel itself is great—clean, comfortable, and well-maintained. However, my experience with one front desk staff member, Mr. JD, was unacceptable. When I asked for help getting a taxi (since I didn’t have the Uber app), he threatened to call the police and have me removed from the property. I was simply trying to find food, as everything nearby had closed early. Thankfully, the following day, another staff member showed true professionalism and kindness. She acknowledged the situation, removed the cost of the food I had purchased, and generously awarded me 2,000 Bonvoy points. Her empathy and understanding completely changed my experience and made me feel valued. If I return to this hotel, it will be because of her. The property is excellent—but Mr. JD’s behavior should never be repeated.

My stay at this hotel started off terribly. On the first night, I asked the front desk staff, Mr. JD, to help me get a taxi since I didn’t have the Uber app. Instead of assisting me, he threatened to call the police and have me removed from the property. I was simply trying to get food, as everything nearby had closed early. His behavior was aggressive, unprofessional, and completely unacceptable.

What a beautiful hotel in the most beautiful and clean city I have ever visited

I like the location as the event I was attending was close by and loved the convenience

I was able to check in very quickly. Valet helped me with my luggage.

Convenient location

Nice hotel, clean and large room close to everything.

Always great!

The room was spacious and the bed was comfortable

The rugs on the floor were damp thereby causing allergies for my toddler and 6 year old child. The staff didn’t clean the room properly during our stay.