Sonesta ES Suites Burlington

The fact that the place was dog friendly was our main reason for booking. The beds were comfortable and the location suited our needs. Also there was really good water pressure so that's a plus I guess. All of the staff were very friendly. Also, the kids did enjoy the pool. The kitchen was relatively well equipped. However, we needed a sheet pan to make just about anything in the oven and there were none... Otherwise there are pots and pans and silverware to make basic meals in the kitchen.

To start with our room, televisions did not work for the entire 3 days. Some days there was nothing other days you maybe got one or two channels of pixely satellite. We called multiple times to try to see if there's anything we can do about it but never got anywhere. Alternatively, I wanted to use the room alarm clock to have some background noise when we left so that our dogs would not bark. That didn't have a power cord so it wouldn't work either. The shower looked like murder scene with rust in it, and I'm honestly not sure how the shower floor had two massive dents in it as if someone who weighed 900 lbs had stepped in. We had booked the room for four people but only had two towels in the bathroom. There were a variety of small cleanliness issues around the door frame, light switches and baseboards...Also, I know it's a pet friendly room but there were multiple circular stains in the carpet, and the curtains had multiple pinholes and rips. Also, the exterior landscaping had a lot of potential with some very beautiful flowers growing but they were overrun with huge weeds.

Bad

That place is very dirty; it needs a lot of hygiene.

Massive room!

All the towels were clean but definitely have some nasty markings which was weird.

The location was good for the event we were attending

The staff was not particularly friendly. We were sent to a room which had not been cleaned. We returned to the desk and were given another room. As we were in a hurry to get to our event we dropped our bags a left. Upon returning later we became more aware of the conditions in the room. The kitchen floor was sticky , glasses had to be washed before use , there was one coffee cup only and the bathroom sink had men’s shavings in it. Bed appeared clean so we stayed and left early the next day We were extremely disappointed and upset especially because the cost was $245a night

Convenient location. It appeared clean.

The bathroom in 1014 smelled like cat urine. When I asked for the bathroom to be cleaned from top to bottom, I am uncertain as to whether the request was handled since the dirty towels were still on the floor and no fresh towels were left. The smell remained consistent.

The fact that it was pet friendly.

Nothing the property was great.

Location. Front Desl staff and breakfast staff.

I prefer to avoid public comment.