Crystal Gateway Marriott

The shower was hot, even after all four of us used it. Every staff member we came in contact with were friendly and warm. The room was very clean and you couldn't hardly tell the proximity to the airport. Breakfast staff were wonderful and the food was pretty good, although we felt it was overpriced.

The A/C ambient noise probably helped not being able to hear traffic, airport, hotel noise, etc. The bed we had was probably close to needing replaced, as there was a clear human shaped hole on one side of the mattress that caused the lighter person in the bed to roll down into the heavier all night. While I recognize supply/demand and time of year, the parking cost (54 a day after tax) on top of the already expensive 2 night stay, I feel like a discount from the posted daily rate when staying at the hotel would be an incentive.

I never stayed. I didn't utilize the property and management has yet to call me back about my refund that should've been sent to Booking.com and canceled properly.

What I don't like about the property is how difficult it is to contact management and speak to a manager at the front desk and reservations. Housing made service. You can't reach a manager anywhere and if I can't reach a manager, I'll never need to stay at property where you can't reach a manager this is sad and unprofessional. I've been trying to reach Mr. Seymour for days. He never calls me back.

Aster was a wonderful server in the downstairs restaurant. I think we must have visited three or four times. The braised ribs are amazing! My husband also loved the seafood stew. I also had a nice Mediterranean appetizer. Thank you to Christabel Green, the Food and Beverage Manager, for also being so kind. Sabrina were also very kind and hats off to Ziyad, one of the most absolute sweetest front desk agent I have ever met. Juana was a great housekeeper, too.

Just minutes from the airport, comfortable surroundings, and the staff was outstanding to work with, I appreciate the clean room

Location close to the metro so made traveling for the one day we were there easy. The hotel was nice and as expected for a full Marriott location.

Not ideal for families, even when paying for included breakfast, just probably too formal for us on our vacay mode for this trip.