DoubleTree by Hilton Hotel South Bend

Location and view The room was spacious.

The bed sheets were stained on one of the double beds very noticeably. Not impressed. How a cleaner did not notice this is beyond me! The shower doors kept sliding open leaving the floor soaked when showering. The towels were not plentiful The shampoo and shower gel dispensers were empty.

Convenience

Broken elevator, no working restroom accessible, not ADA compliant causing great hardship for our party. Under construction, light fell from atrium ceiling into the pool while people in pool, so pool closed. Cost unacceptable for at 400.00 per night. We will not be using Hilton again. Son at other Hilton in town had no water. Very disappointing.

We stayed at DoubleTree by Hilton from 4/24–4/26 and unfortunately, this was one of the worst hotel experiences we’ve ever had. I would never stay here again and would not recommend it to anyone. Check-in started off badly when we were given the wrong room. After waiting 20 minutes for the elevator (with only one working), we got to the room. We had to pack everything back up, wait around while they figured it out because they put us on the wrong room, and then wait another 15+ minutes for the elevator again. It only got worse from there. A teammate found literal poop shoved inside their hair dryer. Multiple families on our team had to switch rooms due to broken air conditioning, leaking fridges, or fridges that didn’t work at all. Our bed sheets felt like they had sand in them. Our team’s hockey door signs were stolen, and one teammate even got stuck in the only working elevator. With elevators constantly broken, families were forced to carry hockey bags, luggage, and kids up and down 6+ flights of stairs. The hotel also advertised a hot tub, but it wasn’t working. The pool was ice cold, had no towels available, and then ended up being closed for emergency repairs. To top it off, we called Friday night for an extra blanket and towels since they only provide two towels per room, and were still waiting. For a hotel that should be prepared to host families and sports teams, this was beyond disappointing. Poor maintenance, cleanliness issues, broken amenities, and terrible service made this a miserable stay.

Filthy. Especially the common areas. Food stuck to carpets, stained furniture, dirty bathrooms, layers of dust. Gross.

The location was close enough for the reason we were there.

Bed was not comfortable. Room was smaller than expected and just not comfortable all the way around. I understand surge pricing for events however I paid three times the rate that other guests were paying that had booked prior to the even we were there for was announced. The room and hotel was nowhere near a $340 value per night.

Five nights. One room cleaning. No do-not-disturb sign. Ever. The DoubleTree in South Bend services stay-over rooms between 5:30 and 8 p.m., a policy I had never encountered at any hotel before this visit. I get that rooms must be made ready for incoming guests, but it didn't matter anyway: my room was cleaned exactly once during my five-night stay, despite never blocking access and even delaying my evening shower past 8 p.m. just to ensure I wouldn't miss housekeeping's knock. I called several times and was told that my message was shared with the housekeeping staff. I fault management and policy, not the individuals cleaning the rooms. But someone needs to hire more people and change their policy. The problems don't stop there. One elevator sat out of service the entire stay with no visible repair progress. The gym equipment was outdated and, in some cases, broken. And on multiple nights, children were allowed to play loud hockey in the interior courtyard well past 10 p.m. Calls to the front desk did nothing. For the price of a Hilton property, guests deserve basic hospitality. This hotel isn't delivering it.

Location was fantastic

Nothing I can think of