Quality Inn & Suites Santa Cruz Mountains

The staff was superior. However the bathroom walls were covered in mold, the towels had stains, and the room had an old musty smell. The pool was too dirty to swim in. Bummer since this was one of the main reasons I booked this location during summer. The breakfast was not as advertised at all. Disappointed overall. Paid way way to much for the stay. Plus side, great coffee shop just down the road.

The man who checked me in was genuinely nice and seemed to enjoy his job. He shared the high temperature of the day and details about the pool. He got us a room early and made easy conversation. Our room was just cleaned and simple. It was our bathroom that was why we rank fewer stars. There was mold and mildew throughout the shower and entire bathroom. We were in a hurry so didn’t ask for a new room But not something we like to see and especially because it was so obvious.

Clean and good location that I want

A nice quiet inn, but the rooms could use repair and refurbishment

AJ deserves a massive pay raise! The hotel could use an uplift.

Nothing

The room was spacious, bed was comfortable, and located near quite a few good places to visit and eat. Pool was nice. Friendly staff.

Could be cleaner: my carpet turned my feet black, there were splatters on the walls of brown substance. My tv stopped working and I reached out several times to see if someone could fix and no one ever responded. The cost was way too high for what you get.

The hotel had a good location. was quiet and friendly atmosphere. wish that the handicap parking was better, needed more handicap spaces. it was nice that the hotel offered free vegitarian breakfast but wish there were more fruit items.

Greetings fellow travelers, Where to begin. Well to be honest there are so many things to be addressed I can not go in to the details at this time. I will say our stay was bad enough to contact the local health department and report all the issues we had including code violations. We also took the opportunity to request another room with the same results. Please do not stay here. You will be better off staying the night in your car, Regards, Skipper P.S. please look at all the photos in there gallery, as we have the same ones. We took ours in June. 2025