Quality Inn & Suites Santa Cruz Mountains

We stayed overnight for a concert in Felton and knew pickings were slim in terms of nearby hotels…We agreed that the beds were comfy but what was REALLY disappointing was the lack of cleanliness and attention to detail by the housekeeping services! We planned on showering this AM, but after seeing the condition of the shower (dirt, leaves, and tiny dark hairs from a previous “male guest”) my friend and I declined! We took pictures and showed the front desk at check out to view… They apologized but couldn’t do anything in terms of giving us a discount since I booked through Expedia (a 3rd party app). He said to report the conditions, they will talk to their cleaning staff, and he’d be willing to talk to whoever needed in your management office to get us a discount on our previous charged stay. We will see what ends up happening.

Basic amenities, beautiful setting. Get outside and enjoy the Santa Cruz mountains and relax here in the evening!

I loved the location and the price. I loved the size of my room. I loved being on the corner so I could leave my window open . I loved the down duvet on the bed instead of those ugly Cheap bedspreads I take off anyway. Thank you for that. I loved how clean the property was. I loved how welcoming the pool area was.

It could use an inside paint job… white patches in room & bathroom..

Friendly service at check-in. Room was good and not too cramped for two adults and two kids. Beds were comfortable.

Lied

No breakfast available! Everything else was exceptional!

Breakfast

Wasn’t able to attend due to an airlines strike and was told, nothing could be done and I lost all my money. Poor customer service to say the least