Sheraton Agoura Hills Hotel

Do not stay at this hotel!!! They may say they are part of the Marriott Bonvoy family but they are actually owned by Khanna Enterprises which doesn't provide the same level of service that a normal Marriott-owned company would. If they can't take care of a lifetime Gold member during a personal emergency then why even bother being a loyal customer. Shop around when you're looking for hotels in the Thousand Oaks area and look up Khanna to avoid their hotels, horrible customer service.

The front desk clerk was amazing went above and beyond to make are stay amazing his name was Taylor

I liked my room was nice, big room. I liked my bathroom very much, I liked the big mirror with lights on it. The bed was very comfortable with nice, very good pillows, I loved that. I had a good night sleep in this hotel. The staff were very nice, friendly. I loved the fireplaces outside in the back. It was nice sitting around the fireplace in the evening.

Unfortunately the view from my room was not very good because the front of my window was a big hill.

Hotel is filthy and AC doesn't in many of the rooms. Roaches in the rooms! Don’t stay at this hotel. The GM Rob Kravitz has no idea how to service the customer or provide a solution.