Sturbridge Host Hotel And Conference Center

My group of 3 came to town for a gaming convention hosted at the hotel. The staff was nice, but that’s as far as it goes. Room wise our room had no fridge, and couldn’t get one when asked. Breakfast was advertised… no breakfast was available. Pool and hot tub advertised, pool was cold and hot tub non existent. My wife came specifically for the hot tub and was disappointed for the entire trip. Fitness room has one working treadmill, game room is on a timer and shuts down at like 7pm. All restaurants and bars inside were closed for our stay until another group came in, then they opened for a limited time. Our rooms shower was broken and sprayed water all over the ceiling, beds uncomfortable. Kurieg in the lobby area but you have to purchase pods from a vending machine. Overall 4 nights was $700+ and I feel like for what we paid it should have had something more. Thankful for the happy faces we saw during the convention but other than that I won’t be back and wish I could have gotten a refund or stayed somewhere else. The hotel looks like it once was an amazing hotel but the years haven’t been good to the place. Needs a significant overhaul in maintenance and hospitality to get it back to what its former glory might have been.

Staff was friendly amd room was clean.

It was very cold in the whole hotel... my room was freezing and never actually warmed up, pool area was cold, and there was no hot tub as advertised in photo. I was very disappointed and ended up driving home at 10 at night because my son and I were uncomfortably cold and couldnt warm up. I also booked a double room which it was not. Just a single normal hotel room.

the hotel is awesome but the parking lot and entrance were a sheet of ice. super disappointing that they no longer have the hot tub

We stayed two nights. The first room we were in had no heat. Was blowing cold air out of a ceiling vent. But the service desk was so nice and accommodating and switched our room without a problem. Our second room had a big blob of poop on the outside of the bowl. And a dirty sink. But there was heat. There was a swinger event happening by the pool the entire time where our room was so that was interesting. We went to go to the convention room and the swinger event was having a full a hotel catered meal by the pool, with a buffet line, as we walked through the staff yelled at me and told us to go around, but theres not another way around from what I saw. So I kept walking. And in my opinion I was a guest of the hotel like anyone else and was unaware of a full event happening in the public pool area. Loud music doesn't bother me but there was a full band playing both nights right outside our pool side room that we paid extra for. If this hotel was 100$ or less I wouldn’t expect to much but at 250$ a night it was very steep for all that happening.

Decent place to stay - good value. Staff is great, if not understaffed. quiet at night. Sometimes a super long walk to your room. 7/10

Not much

The heat was broken in the room, the parking lot was icy, there was mold around the doors... Absolutely disgusting

Great

WENT WITH THE FAMILY, KIDS LOVED THE POOL.

I DIDNT LIKE THAT WE WERE THERE WITH THE KIDS, WAS TOLD NO SMOKING AND PLACED REAKED OF MARIJUANA.

We came here a year ago. Just not the same anymore. No maintenance just run down. They had a great jacuzzi. All gone.