Long Island Marriott Hotel

Everything

El elevador no servía y teníamos q buscar otro,no avía agua caliente este por don días y noches q teníamos q ducharnos en agua fría,las paredes no tiene insulacion q los huésped no dejaron dormir por la bulla d la cama,no c podía tomar café por q falto una pieza de la cafetera y tampoco tienen un microondas

Complementary breakfast

Locked out of my room for an hour. They had to Jimmy either way into it. Keys wouldn't work.

I have stayed at the Long Island Marriott for years, even remembering when it was first built in the late 1970s. What was once a reliable property has now become a glaring example of how far standards can fall when management refuses accountability. Room Disaster: My first assigned room had a bathroom flooded with 2–3 inches of standing water. I stepped directly into it. As I dod not bring an extra pair of shoes due to my staying just 1 night, I had to endure Thanksgiving with completely soaked shoes. This is not just inconvenient—it is a health and safety hazard. Noise Nightmare: After being moved, I was awakened at 10 PM by blaring music down the hall. I called the front desk, was assured it would be handled, only to be awakened again at 1 AM. Security refused to come to my room until after a “perimeter check,” which they claimed revealed nothing. When they finally arrived, they heard the same music I did—yet later reported they heard nothing. I recorded the noise on professional equipment and played it for the front desk at 3 AM before being moved again, this time to a downgraded room. Management Failure: After checkout, I requested a refund or room credit. I emailed the general manager twice and called three times—no response. On social media, Marriott offered me only 10,000 points, a token gesture that does not remotely address the disruption, downgrade, and negligence I endured. The refusal of the general manager to even acknowledge my repeated outreach speaks volumes. Guests are not just inconvenienced here—they are dismissed, ignored, and treated as if their loyalty means nothing. have reached out to Marriott corporate, the Nassau County Better Business Bureau, and American Express regarding a chargeback. Based on this experience, I will never stay at this property again. The Long Island Marriott is no longer a place of hospitality—it is a place where problems are covered up, guests are disregarded, and management hides behind silence. If you value professionalism, accountability, or even a basic night’s sleep, look elsewhere.

I am mostly writing because I was grateful to be able to find the hotel as a needed place when my flight got canceled at JFK. It's not a close or cheap Lyft but it took points at the last minute and made me very happy. The halls/rooms do have a crazy bright red look or something but it was clean and quiet and the people were friendly. I don't think I'd want to stay there more than a day or so but was grateful for the night stay that I had.