Holiday Inn & Suites Kalamazoo West

Curtis REFUSED to look up my confirmation number. Finally after arguing he listened. Said “oh yes I guess it is here”. Proceeded to tell me it’s not available and then refused to give me a refund and said there was not one single other room available. He switched my booking right there without asking and said come back the following day at 3pm to pay for the following night. I told him no I need a room for tonight. He laughed at me and said well I thought that was helping you. He then goes CLAIMING the only allowed check in time was at 3pm. Needless to say, he sucks. My refund was denied so now I have to jump through more hoops for a place I got turned away from but still paid for thanks.

Everything

All was good. Staff on duty was great!

Had to wait on our room. Staff quit during our stay and no one was running the hotel. No towels. No one to stop people from keeping the noise down and people were outside playing music past 1 am on Sat. Kids answering the phone. Police had to ne called to get someone in there to control the place. I have never had a more horrible experience EVER!

It was very clean and quiet and the staff was very nice

There was nothing I didn't like

Met our newds

Staff needs to be more friendly. Person at counter during check in needs to open his mouth when he speaks. I could barely understand him. Another employee in the morning was frustrated because we got in the elevator with him. Seemed he was in a hurry but kept getting frustrated as the elevator stopped at each floor for additional people. Kept mumbling under his breath to hurry up. Made us uncomfortable.

It was clean

Signage to enter, the lack of. Dining experience, can’t bring breakfast to the room, lack of toiletries available for purchase, tv control difficult to work, lack of knowledge of front desk.

Neat and clean and welcoming

It was all good

Very nice room

Pay for parking which is ridiculous. Luggage carts were not available and they put us in room that was as far away from elevator as possible.