Holiday Inn & Suites Kalamazoo West

pillows too soft. even with two they pretty much flatten out

The staff was very friendly and polite

Staff At check in was rude. He was aggressively arguing with another patron about Wi-Fi. Wouldn’t have been a problem but he started my registration then got side tracked and I couldn’t walk away because he had my information and cards.

Very nice hotel. Clean and safe. Nice people too.

Staff was professional and courteous. Comfy bed. Flexible check-in. Disappointed that no free continental breakfast was offered, though. Was surprised by a $50 “security deposit” that they charged (though they said it would be put back on my account); must be I didn’t read the fine print. This fee, however, didn’t effect my stay so I kept it at 5 stars.

The clerk on the departure day was very pleasant and attentive.

The reception clerk seemed unhappy to be there. The shades did not work in the room. The toilet didn't flush properly and the tub drained very slowly. There was no breakfast at less than $12 per person.

The hotel staff was very kind, the pool was closed with no information before hand provided and room needed some TLC, over all it was nice the beds were comfortable and did its job.

Not unique but certainly ok.

Table next to bed had crumbs or something on it- not clean. No desk chair and no hair dryer in room. Went down to front desk- did not want to get charged for missing items. Not satisfactory response. Sink did not drain - missing pop up drain fixture on sink/fixture. Stayed at this property or the holiday inn Express across the street numerous times, but this property not being kept up.

Sticky floor, curtain in very bad condition, washroom is not in good condition, swimming pool was not working, most of the time, i use holiday inn but this is a worse experience