SANA Capitol Hotel

Everything is great. The staff is wonderfull.

מלון נחמד מאד 20 דקות הליכה למרכז העיר סופרמרקט 5 דקות הליכה מהמלון ארוחת בוקר טובה אינטרנט חזק בכל המלון

Nuestra experiencia en el SANA Capitol Hotel fue simplemente maravillosa. Desde el momento en que llegamos, la atención de todo el equipo fue increíble: tanto en recepción como en el restaurante, siempre amables, atentos y dispuestos a ayudar. El desayuno es excelente, con una gran variedad de opciones para empezar el día con energía. La habitación muy cómoda y extremadamente limpia, se nota el cuidado en cada detalle. La ubicación del hotel es perfecta: está muy bien situado y es sorprendentemente silencioso. Alrededor hay muchas posibilidades de restaurantes, supermercados y terrazas donde disfrutar de un buen momento al aire libre. Ideal para conocer Lisboa sin complicaciones.

Las almohadas podrían ser mejores. Tener la opción de elegir entre diferentes tipos de almohada ayudaría mucho a mejorar el descanso. Sin duda, repetiríamos. ¡Muy recomendable! ¿Te gustaría que ajuste algo? Por ejemplo, el tono, la extensión o algún detalle adicional que quieras incluir. 14:17

Limpeza, conforto, iluminação e localização.

A vedação da banheira é curta e molha o chão. Tudo o resto é impecável

La cama , muy cómoda y las almohadas también . Una habitación espaciosa . El desayuno muy bien también

Por decir algo , un secador más potente .

Positives * Excellent location with convenient access to public transportation and many of Lisbon’s attractions. * Staff were generally helpful and contributed to a comfortable stay. * The hotel offers many qualities that make for an enjoyable guest experience. * I would particularly like to recognize David for his professionalism and helpful attitude. He listened carefully to concerns, remained calm and respectful, and made me feel heard. Rather than offering excuses, he focused on understanding the concerns and ensuring they were acknowledged. His welcoming, approachable, and service-oriented manner reflected the level of hospitality guests hope to experience. Employees like David make a positive impression and contribute meaningfully to the overall guest experience. * Overall, I enjoyed my stay and appreciate the many positive aspects of the hotel.

Needs Improvement Breakfast Service Readiness * Breakfast is advertised as opening at 7:00 a.m., but on multiple occasions the breakfast area did not appear fully prepared when service began. * On two mornings at 7:00 a.m., eggs were unavailable, and on another morning at 9:00 a.m., eggs were still unavailable. * Ensuring all advertised breakfast items are available at opening and replenished consistently throughout service would better align with guest expectations. Breakfast Area Congestion * The coffee station created a significant bottleneck. At one point, a line of approximately six guests waiting for coffee blocked access to the hot food area as well as the fruit and yogurt stations. * The placement of utensils and serving items required guests to move back and forth between stations, contributing to congestion during busy periods. * Consider adding a second coffee machine and reviewing the breakfast layout to improve traffic flow and guest convenience. Guest Communication Regarding Bottled Water * It was not explained during check-in that the bottled water initially provided in the room was complimentary but would not be replenished during the stay. * When I later inquired about obtaining additional water, I left the interaction uncertain about the policy. * Clear communication during check-in or written information in the room would help prevent confusion. Guest Service Communication * When explaining policies, staff may benefit from first acknowledging the guest’s concern before describing the policy itself. This helps guests feel informed, understood, and supported while still communicating the policy clearly. Front Desk Presentation * During one interaction, a staff member repeatedly cracked their knuckles while speaking with guests. * While this may simply be a personal habit, some guests may perceive it as nervousness, impatience, or irritation.

Confort

Calle secundària, sin vistas

Localização boa, limpeza e tamanho dos quartos, conforto da cama, café da manhã muito bom e funcionários atenciosos.