Denver Marriott West

Outdated and not as nice as most Marriott hotels we have stayed at.

Old and outdated

I asked for invoice thousand times， just no reply.

Location was great, staff was super nice and friendly and willing to solve problems.

We requested 1 room to be bottom floor on booking.com but were given a room on the top floor for that person. Another room was dirty and had a broken TV. Went to the front desk and requested a new room and they were happy to provide. Overall the hotel seemed old with lots of dents, dings and stains around the rooms and property. This is an expectation with a budget friendly hotel, but not a Marriott.

Didn't have breakfast. Location was the primary reason for booking. We have stayed there previously, and it suits our purposes perfectly.

Not much,

Water in rooms smelled moldy. Restaurant was order by app only - a joke of a menu. Bar open 5pm to 10pm. Hotel dated 80/90’s look. No microwave in room, advertised as restaurant and bar on site - 1/4 true. Front desk staff useless other than David who was helpful. Not up to Marriott Standards.

The staff was wonderful .

They need to do some updates to the rooms , it’s a bit dated .

Let me first start off by saying this is my fifth time staying at this Marriott property and I will come back. Saying that, Somewhat disappointed in the overall experience. I have been a bonvoy member for over 21 years and currently Titanium Elite but life time platinum. The experience keeps getting worse and worse. 1. Absolutly no recognition as a titanium member when checking in. 2. No upgrades even though they have hardly anyone staying this time of year. 3. Although I booked and paid for 2 rooms, 2nd room did not come with any benefits, 4. It is time for a refresh. Rooms and furnishing need a make over. Last but not least. The only person that cares is David at the front desk. I called and called but could not get anyone to answer "at your service or the front desl on Monday night. On Tuesday morning, after over and hour waiting David finally brought us some towels. Leadership needs to take a hard look at who's running this place and take corrective action.

You had a bar, restaurant, and allowed pets while we were without power in Evergreen.