Denver Marriott West

Weird smell and wallpaper sizable damage

I do not do this often, but I am most definitely not impressed with this hotel, so I need to speak about this. I do want to note that the staff I came across were great! Especially the older gentleman who worked during the evenings/nights. He was a pleasure to work with! And so were all of the serving staff that were present for the conference I was a part of. The hotel is exceptionally out of date, especially the rooms themselves. The AC didn't work at all, or couldn't keep up. I had it at the lowest it could go, all week, and it never worked well enough. My window didn't have a screen, and it was only allowed to open about two inches (it opened on the far side, so the curtain couldn't be moved to get airflow), so that made no difference either. The bed was pleasant, which surprised me- so no complaints there. As for the event, the overhead speakers never worked in the ballroom, and the folks who were putting on the event had to pay extra to bring in external speakers to use. None of the microphones worked properly in ANY of the conference rooms- they faded in and out constantly. I felt terrible for any speaker who was trying to mitigate those issues. I also heard from some of the conference staff that this hotel had been a general pain to work with, so that is unfortunate. If they are paying so much for the event, I would hope they could have had a little better experience. If you are a person looking to do business with this hotel, I would avoid it! The conference I attended likely missed the change to charge for parking, so I didn't have to pay; however, that may have been handled on the backend by the conference staff. I had heard this change went into effect about a month ago. Additionally, I had inquired about having a couple of packages sent to the hotel, as I am from out of town, and I was told that there is a cost for packages being sent to the hotel. I am guessing this changed about the same time they started charging for parking. That was interesting. My largest complaint is food-related. First, the prices of the meals per person. The prices are INSANE. I know that times are far less than ideal at this moment, but charging $30+ PER PERSON for a bagged lunch is absolutely asinine. Furthermore, none of the food I received matched the expected quality for any of the meal prices. The meals were generally mediocre at best. I couldn't believe the prices when I heard them. Secondly, I have a gluten allergy, along with an autoimmune disease that also affects the foods I can eat, which is not the hotel's fault. Still, it is concerning the lack of care and detail they (esp. the upper management) had for those who had food allergies or things they cannot eat. After the first day, I noticed that not all food signs consistently indicated whether they were gluten-free or gluten-friendly, particularly with the desserts and snacks. I had requested that the head of the conference mention this to the hotel staff to increase transparency, but it did not occur for the rest of the time I was there (it totaled 5 days). We were to have bagged lunches on a couple of days, and neither of those days had a gluten-free option provided, even though several folks also had an allergy, so there should have most definitely been GF lunches provided. Each time, a GF lunch had to be specifically asked for. I am lucky to enjoy cooking and have a decent understanding of what ingredients are in the food that was provided. Some others were not as lucky. That can literally KILL someone if their allergy is bad enough. I have been to several hotels after having to go GF, and they have been GREAT! It still concerns me a lot that there was so much disregard for those with food allergies. I highly suggest that this hotel be avoided if you have any food-related allergies! I would also work with a different hotel for events. I have been to plenty of other Marriott-owned hotels, but this one specifically was a doosie. I do not recommend this hotel at all.

This property was beautiful and well kept outside. Inside, there was some random food in the hallways from company parties, but it wasn’t anything overwhelming or repulsive. It seems this hotel services a lot of corporate events, but we never felt out of place as regular guests. The hotel staff were very friendly and the rooms were clean.

Lots of parking, restaurant’s food was excellent, beds are very comfortable, and the shower pressure was great! Only con I have is the bathroom was very small but that doesn’t discourage us from staying there again. Easy to get to our concert at Red Rocks.

It's a very nice hotel and setting. It is; however, a decent walk to any stores or restaurants outside of the hotel. Dowtown Golden is a 12 minute ride, but worth the trip.

The room was very clean and the bar staff were friendly. I had dinner at the bar my second night, and the food was great.

Lovely grounds and convenient location.

Facility is a bit dated; no usb ports in the room, very slow wi-fi, grubby carpet, poorly maintained public washrooms.

The stay was great. The rooms were loud. The food/bar was overpriced. Great location. Pay to park for guests is ridiculous at such a big hotel.