Sonesta Simply Suites Cleveland Westlake

Staff is very friendly and makes sure your stay is welcoming

The staff is amazing and definitely show compassion for customers!!!

Good wi-fi and comfortable beds

I loved the feeling it gave of being at home the accessibility it has to food and shopping.

Can’t say I have anything bad to say

To be honest the staff was ok no complaints about them as far as the cleanliness they had to do a rush clean because they switched me and my wife from one king bed to a loft three bedroom and the clean wasn’t done right my wife had bed bug crawling on her and we checked out before 24 hours of being there so yes I would like a full refund of my stay please

Booked this room thru Expedia but when we went to check in we were told that there was a water pipe issue and they could not honor our reservation. A replacement was not provided and so we were stuck on Valentine’ s Day weekend looking forward to celebrating our 50th wedding anniversary and no room at the inn.

Amazing didn’t have a indoor pool but still had fun

The property was ok. When we arrived the guy told us that our room wasn’t available due to pipe damage. My husband and never received any information or email we drove 3 hours to stay at this hotel. He told us that we had to contact Expedia to accommodate us with another place . Also that we should have received an email from Expedia due to pipe damage. None of this happen. Thank goodness I booked through Expedia they took care of the issue . But this Hotel should be responsible for not reaching out.

I’m not sure if this property is under new management because I’ve been here before and the issue I had I have never had and never thought I would have. They gave me the keys to somebody’s room who was already in there so I ended up walking in on a person who was sleeping in their bed and then they give me a new room and the shower doesn’t work and of course maintenance was not there to fix it.

Affordability and accessibility