Chicago Marriott Downtown Magnificent Mile

Pros: Lobby, staff, location, and gym. Cons: Beds, $75 early check-in fee, $80 daily incidental hold (refundable), outdated rooms, noise issues. Our flight arrived early, so we grabbed an Uber to the hotel. We weren’t aware there was a $75 early check-in fee, which was frustrating right from the start. We were assigned Room 3601 in the North Tower. The view was decent, but I immediately noticed it was an adjoining room. I went back downstairs and spoke with staff, who then spoke to a manager. I was told the hotel was fully booked, which confused me because before going downstairs I checked multiple travel sites for May 19–23 and rooms were still available. I even told them I didn’t mind paying for an upgrade — I just didn’t want an adjoining room. Needless to say, we were stuck in Room 3601. For a hotel holding an $80 per day incidental fee, you’d expect the rooms to reflect that price point. Unfortunately, the room felt worn down. The carpet was dingy, old, and dirty. The chair had what looked like bleach stains, and several walls had cracks and clearly needed fresh paint. The beds were honestly horrible, but after paying around $1,200 for the stay, we just dealt with it. The biggest disappointment was the noise from the women staying on the other side of the adjoining door. Loud would be an understatement. It was ridiculous at 3 a.m. On top of that, another guest was standing by the elevators talking on speakerphone like she didn’t have an entire room to go inside. At the end of the day, the best parts of this hotel are the location, the lobby, and the gym — that’s about it. The room photos online are technically accurate, but they definitely don’t show everything. Truthfully, I feel like my last night should’ve been comped because of the experience, but realistically, that was never going to happen.

Awful sleep. AC broken. Black mold in every room they put me in in the S tower. I will never stay here again.

I spent two nights at this hotel. On the plus side: The lobby is beautiful, and the location is perfect. Staff are courteous and responsive. I would NOT recommend this hotel however. The food is grossly overpriced ($45 for a breakfast buffet that is no better, and in some respects worse than a free LaQuinta breakfast). But the real problem is this: BLACK MOLD infesting the whole AC system top to bottom of South tower. My first night in room 1031 seemed OK, but then I woke up with a horrible headache, puffy face, and no air conditioning. In looking at the ac unit, i noticed black mold on the vents, which explains everything. (And explains why so many other people complain of poor sleep in this hotel.) They moved me to another room in the South tower, (28th floor) and a quick glance at the AC vent told me black mold was here too - not as bad as on the 10th floor, but still present. I will try to attach photos. At my insistence they moved me to the North Tower, which seemed OK - just a spot or two. The hotel website is full of negative reviews, and they have turned off the ability to write a review at all. I will be back to downtown Chicago, but will NEVER stay here again

I stayed at this hotel for a conference and my experience was absolutely horrible. I checked in at 1:15am and there was only one person at the desk. It took 30 minutes for me to check in at 1 AM. I got to my room and found it dirty with a broken thermostat. I was put in a noisy room near the road hearing every ambulance and police siren that went by. I am a Platinum Elite Member and for the price of this room my experience was absolutely unacceptable and unbelievable for a Marriott property. Very disappointing.

This was our second stay here. Perfect location on the Magnificent Mile and friendly staff members. Hotel room could use a refresh. the bathroom was very clean but the furniture was worn. Would stay again just for the location. It’s right across from Joe’s, also, a wonderful restaurant.

Ubicación excelente. Habitación standard pero con muy buena vista . Cama excelente . Personal en general muy amable .

El hombre que me recepcionó en el lobby el día en que llegué y que tomo mis datos para registrarme no fue amable sino impaciente y con malos modos. Por suerte los días siguientes pude contactarme con otro empleado ( una señora ) que también está en el front desk quien fue muy amable al responder a mis inquietudes. El room service es muy malo en lo que respecta a la calidad y variedad de comida que ofrece y no condice con el hotel y sus 4 estrellas. Tuve la mala suerte de que durante mi estadia se corto el wi fi y luego la luz justo el dia en que tenia meeting de trabajo por zoom .

This place is a DUMP! In major need of a deep clean and renovations. The rooms are beat up, the carpet is dingy and dirty, the bathroom was dirty on arrival. Oh the highlight, I woke up and we had no power on my floor and many other floors because of a “power issue”. I couldn’t dry my hair and I was going to a work conference, I looked horrible. It was out ALL day and I received not one form of apology or compensation for the inconvience. Big nada… Hairdryers are old and crappy. Bathrooms need bleach, lots of mold. The experience was horrible. I won’t be returning