Omni Rancho Las Palmas Resort & Spa

Room service, different pools, hot tubs, lazy river, beach, pool side orders, not crowded at all, comfortable beds and room.

Nothing

Had a great 4 night stay over a long weekend. The grounds are beautiful and the room we had was very nice. Some of the prices were a little high at the Palms cafe but we expected it at a resort like this. Plenty of dining options nearby to compensate. Pool was very nice. Getting a seat around the lazy river during a long weekend was challenging but the kids still enjoyed it very much. Would be a bonus if the Lazy river and waterslide was open past 5. 6p or 7pm would be great if you have been out for the day. We did have an electric vehicle and the free charging station was a nice but there a too few for a resort of this size. It lists 4 but 2 are reserved for Valet only. The two available are only on one side of the resort. Would be great to see a few added to the other. The free ice cream cups in the lobby was a massive hit with the kids as well! Clean updated rooms and very good service.

Superb experience at this hotel from check in to room cleaning to really excellent service in the main restaurant. The servers were efficient and very courteous and friendly. We found ourselves looking forward to seeing them every morning and as a result, we ate most evening meals at the hotel as well. It should also be noted that the food was also excellent.

I'm still trying to understand how OMNI can charge so much for this hotel. We had a 4 night stay recently, and were part of a team hotel block, so our nightly rate was reduced, but I still think we overpaid. Grounds and pools are beautiful, but that is about where the positive ends. Parking is $30/night- crazy. Rooms are very outdated- beds and pillows are uncomfortable, no microwave, bathroom has a slatted, pocket door which offers VERY little privacy, and our shower didn't drain properly and the head had terrible overspray- needs to be replaced. The rooms are spacious but nothing amazing. Just not worth what they charge, and we won't be returning.

We had a wonderful stay at the Omni Rancho Las Palmas. The kids absolutely loved the accommodations, the lazy river, and the pool area. They truly felt seen by the staff, which made a big difference and added to the overall experience for our family. As adults, it was such a treat to see the kids so engaged and happy, which allowed us to relax and enjoy the beautiful ambiance along with the food and drinks. The resort is also within walking distance to several great dining options, which made everything even more convenient. It’s a great balance of family friendly fun and a relaxing resort experience. We’re already looking forward to coming back.

Beware of old musty rooms with thin walls. And screaming kids. Peace and quiet not enforced. Kids in adult pool. Kids running amuck in the gym. Called security at night for kids banging and running the hall at 930pm. Didn’t stop the madness. Met another couple at the adults only pool. Who had tried to nap and gave up. They purposefully have a kids slide and pool. Why they don’t enforce the rooms and put families with children over there and not at the adults pool is nonsense. Lost a great guest here!

I liked the auditoriums where we had our conferences. The breakfast and dinner were very good. The staff were very attentive. The snacks were very good as well.

The walls are very, very thin, the walls could use sound insulation. In my room I could clearly hear my next-door neighbor carry on a conversation, and he wasn't even speaking very loudly, he had a low to normal tone. I could also hear them flush the toilet.