JW Marriott Marco Island Beach Resort

Prior to our stay I received a call from the resort asking the age of the 2 people in the room and they wanted to put us in the adult only building. I was very transparent to say my daughter was only 15 and was not sure of their policy but the employee noted the account for the front desk to review before checking us in. Based on our stay the resort was completely booked so I suspect Marriott wanted to move us to the adult only section due to availability. Upon our check in- they put us in the adult only section. The front desk did not inform us that even being assigned a room in that building we could not use any of the amenities. We went to the pool and after an hour we were approached that we could stay for the rest of the day but could not return because of her age. This was truly embarrassing to be kicked out when I was transparent about her age- nor did I even book this section. I also want to stress she is extremely mature: meaning she was not acting like a child and being disruptive. We were removed due to the exclusivity of an upgrade I did not even request. We also needed to use the gym- and in fear of being kicked out of the gym in the adult facility I tried to get into the main building gym and my room key would not work. So I had no access to the gym. I did not even try to attempt the section dedicated on the beach out of fear of being embarrassed. I am a long time Marriot member and I have never been treated this way and for a nightly stay of almost $1200.00- how I was treated was truly disappointing. Why upgrade me then tell me I can't use any of the facility and tip toe around like I didn't belong. Super uncomfortable stay. I also contacted Marriot and the corporate office passed my complaint to the JW Marriot management. It's been over 3 weeks and nobody has addressed my concerns. I will never stay here again

Mansa was the best to set us up at the beach everyday

Amazing beach experience in Marco Island! The staff was wonderful throughout our entire stay, always attentive and accommodating. Joe was fantastic, taking our orders every day with a great attitude. And a special shoutout to Mansa, who made our last day truly special. He went above and beyond and left a lasting impression. We'll definitely be back!

Had the best time at the JW Marriott Marco Island Beach Resort 🌊✨ definitely the best hotel in town! Huge shoutout to Mansa for setting us up perfectly on the beach, and Joe for being the best beach food host. You both made the day unforgettable! 💙

Awesome hotel experience. This resort has plenty to do for families, romantic destination for couples while not losing touch with the business traveler. Numerous pools highly recommend the Sirene “adults only” tower. Various eating establishments catering to many palates. Beautiful two-story front lobby and easy to find all of the amenities. Beautiful location for a walk to nearby shops and restaurants. Highly suggest staying with this staff of welcoming professionals

Incredible stay with awesome service the entire stay. I want to give a special shoutout to Mansa for his assistance in the cabanas! Thanks to all!

The hotel itself is beautiful. The grounds are well maintained, and the rooms are clean and updated. However, one major issue significantly detracts from the overall experience: the hotel sells access to its pool areas to non-guests. This results in overcrowding and makes it difficult for paying guests to find available space by the pool or even at the beach. I will also add that the hotel sells enormous floats that kids use in the pool and it makes the space issue that much worse. At a five-star hotel, guests rightfully expect exclusivity, comfort, and ease of access to amenities. And with the price of the rooms, they expect it! Having to compete for seating or space with outside visitors is not acceptable at this level and undermines the premium experience the hotel claims to offer. This policy needs to be reconsidered, as it falls short of the standards expected from a luxury hotel.

Amazingly beautiful hotel! Extremely great service, especially by Mansa on the beach who was super friendly and helpful.

Beautiful location, anmenities and service! Mansa at the beach was really helpful too! Everyone was kind and it was a wonderful experience.

We arrive in 10 days, but I wanted to point out 2 employees who helped us upgrade to the Paradise by Sirene. Tracy Tirrell and Erimione Tilus both helped us get into the room and area we wanted. Both answered emails and stayed in contact with us to ensure our stay is going to be great. Thank You Both! Tom Napoli