San Antonio Marriott Riverwalk

This was an amazing visit! Candace, Tadeo and Elizabeth greeted us with big smiles and were over the top accommodating. They even arranged for a couple of bottles of champagne to be delivered to our room for our friend who is getting married. Everyone was friendly and a lot of employees have been there 20+ years. This is a good sign. The facility was clean and in the prime location for the places we wanted to go.

Great location and clean hotel. What made the stay more special was the fact that it was right on the riverwalk! This meant that a colleague and I could easily do a post dinner walk and feel incredibly safe in a new city. Perhaps more importantly was the staff. Due to my severe onion family allergies the Sous Chef personally prepared my meal and brought it to me - it was incredible! Its incredibly stressful to eat out due to my allergies; however, he made me feel safe and made a meal that did not feel less. The service was above and beyond, all employees were so happy to help. It made the stay very comfortable and easy.

Fantastic customer service! Couldn’t have asked for a better experience. Thanks to the staff!

Dingy, dated hotel. No hot water. Unhelpful, unpleasant staff. The rotten cherry on top was when the valet went home with my keys and I had to change my flight waiting for him to return with my rental car. Love Marriott and Bonvoy. This property is a stain on their portfolio.

Lupe was working in the concierge lounge and was very friendly. She was knowledgeable about the city and gave us great recommendations on places to visit.

I had a good stay at the Marriott Riverwalk. The location is perfect—right by the river, making it easy to enjoy the sights and access nearby restaurants and attractions. I especially loved the view from my room. The hotel staff was friendly and welcoming, which made the experience even better. Overall, the hotel looks nice and feels well-maintained.

While the location and staff were great, there were several areas that could be improved. The room was just okay, and the bed wasn’t very comfortable. The bathroom wasn’t as clean as expected—it had peeling paint in the bathtub and was dusty in several spots. The amenities also need attention; the pool table was old, and some of the cues were missing tips. Valet parking took longer than expected to bring the car, which was inconvenient. On top of that, I was charged unexpected fees that weren’t mentioned at the time of booking, leading to extra costs I hadn’t anticipated. This lack of transparency was disappointing and impacted my overall experience.

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Nice room and nice view for extra charges

The only thing I Didnt like was that They charge 60 dlls extra for valet parking ,, I had to used parking next door for 15 dlls but for a 2 min walk is worth it

Staff was overly nice, rooms were clean and hotel was spotless. Loved my stay and will probably stay here on my next trip. The river view is actually a stunning view of not just the river but the city itself. Although it was a busy week due to new years my check in was less than 5 minutes. The river is by the lobby and there is a Dennis at the corner. The valet was a little pricy but again it was new years and it was cheaper than other valet at other hotels.